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| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Service Center 2022 Implementation Professional |
| Exam Number: | 1Z0-1038-22 |
| Exam Price: | $368 USD |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Passing Score: | 62% |
| Certificate Validity Period: | 18 months (Oracle Cloud recertification policy) |
| Real Exam Qty: | 58 |
| Exam Format: | Multiple Choice |
| Recommended Training: | Become a B2C Service Certified Service Center Implementer |
| Exam Registration: | Oracle University Exam Registration Pearson VUE Oracle Exam Scheduling |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites required; hands-on experience recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-service-center-2022-implementation-professional/pexam_1Z0-1038-22 |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: B2C Service Products and Services | 20% | - Create queues, assignments, and standard application menus - Describe Service Level Agreements - Explain B2C Service products and services |
| Topic 2: B2C Service Service Console Extensions | 5% | - Configure add-ins and extensions |
| Topic 3: Processes between Customers and Agents | 25% | - Create message templates - Create and enhance business rules - Set up products, categories and dispositions - Configure chat, cobrowse and advanced routing - Configure mail and mailboxes - Generate outreach and feedback - Configure Service Level Agreements - Manage standard text and variables - Describe agent assistance functionality - Configure Guided Assistants |
| Topic 4: Service Console Core Features and Access | 25% | - Explain configuration settings - Perform initial setup and configure Service Console - Perform export/import using Element Manager - Describe Core Business Objects - Set up navigation, permissions and user accounts - Use Data Lifecycle Management |
| Topic 5: B2C Service User Interface and Processes | 20% | - Implement UI modifications and automation via workspaces - Create Browser User Interface workspaces - Describe message bases - Implement workflow processes |
| Topic 6: Reports and Analytics | 10% | - Customize and share reports - Describe B2C Service Analytics |
VerifiedDumps issues a full refund if you take the Oracle Service Center 2022 Implementation Professional exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The official Oracle Service Center 2022 Implementation Professional outline defines 6 domains. The leading three are Processes between Customers and Agents (25%), B2C Service User Interface and Processes (20%), and B2C Service Service Console Extensions (5%). The full list is in the topics section above, and VerifiedDumps's 97 practice questions cover each one.
Three versions of the same study materials, offering three learning modes: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 97 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
No formal prerequisites required; hands-on experience recommended Since requirements change over time, confirm the latest on the official Oracle exam page before scheduling.
The 1z0-1038-22 exam is a Oracle certification exam validating the Oracle Service Center 2022 Implementation Professional syllabus shown above. Candidates in 2026 prepare for it with VerifiedDumps's 97 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Online proctored or in-person at Pearson VUE test centers Register for the Oracle Service Center 2022 Implementation Professional exam through these official channels:
After booking, VerifiedDumps delivers your practice questions within 1 minute — preparation starts the same day.
Oracle recommends these training resources for the Oracle Service Center 2022 Implementation Professional exam:
Follow the training with steady self-testing — the 97 practice questions from VerifiedDumps help you apply theory and fill any gaps the training leaves.
The Oracle Service Center 2022 Implementation Professional exam contains 58 to complete within 90 minutes. Timed simulation in the VerifiedDumps Desktop Test Engine teaches that rhythm before exam day does.
The Oracle Service Center 2022 Implementation Professional exam requires 62% to pass, and registration costs $368 USD. A failed attempt means paying the same fee again — a readiness check with the VerifiedDumps engines before booking is the cheaper option.
What must you set to enable the email channel?
Correct Answer: E 🗳️
Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?
Correct Answer: B,C,D 🗳️
What are three required sections for Custom Process Models?
Correct Answer: A,B,E 🗳️
Which three options are not supported in a Browser User Interface workspace?
Correct Answer: C,D,E 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
Which option should you use to create or configure queues?
Correct Answer: C 🗳️
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