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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A) incorrect website domain configured for Web Chat Asset
B) firewall blocking connection to chat-widget.imi.chat domain
C) companyabc.com domain missing in Webex Contact Center "Content security policy allowed list" configuration
D) missing Webex Connect flow for chat digital channel

2. A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A) Dedicated Instance without SIP trunks
B) WebRTC desktop calling
C) Local Gateway with Webex Calling
D) Cloud Connected PSTN only

3. Drag and Drop Question
An engineer is designing a Cisco Webex Contact Center call queue. Drag and drop the configuration actions from the left that are needed to meet the call queue requirements to the right. Not all options are used.

4. During troubleshooting, an engineer observes high packet loss affecting Webex meetings. Which symptom is MOST likely experienced by users?

A) Incorrect call detail records
B) Delayed voicemail synchronization
C) Failed LDAP authentication
D) One-way audio and choppy media

5. Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A) cjds:admin_org_write
B) cjds:admin_org_read
C) cjp:config_read
D) cjp:user

Solutions: