Avaya 33810X Exam : Avaya Aura® Contact Center Solution Design Exam

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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

Question 1

During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A. Workforce Optimization package
B. Automated Quality Monitoring package
C. Quality Monitoring package
D. Workforce Management package

Question 2

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A. Avaya Breeze® Platform
B. Avaya IX™ Workforce Engagement
C. Avaya IX™ Workspaces
D. Avaya Control Manager

Question 3

When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A. Instant Message
B. Resilience
C. Agent Greeting
D. Geographic Node

Question 4

A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A. Microsoft Lync Integration
B. Avaya Presence Service
C. Email and Web Communication
D. AACC High Availability

Question 5

The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A. AACC 7 Base System and Voice ASIPP package
B. AACC 7 Outbound ASIPP package
C. AACC Multimedia ASIPP package
D. AACC 7 Resilience (High Availability) ASIPP package

Solutions: