Facebook 600-101 Exam : Facebook Certified Community Manager

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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

Question 1

The community manager of a 25,000 member rock painting community in Dublin is concerned about low engagement in the group over the last six months and wants to increase conversations between members.
Which three actions should the community manager take to achieve this goal? (Choose 3)

A. Message every member of the community individually to ask them to engage more
B. Revise the content calendar to focus on member engagement tools
C. Survey the community and reposition the content in line with their feedback
D. Remove members who have not posted or commented in the last month
E. Highlight the top engaging contributors in regular announcements to the community

Question 2

An interest-based community with a culturally diverse membership often shares a variety of posts about empowerment. Post approval is not turned on, so conversations are carefully monitored to make sure heated debates and comments do not become personal. A longtime member who has not posted for a year leaves a comment that violates the guidelines for marketing and spam. The comment is removed, and feedback is provided in a private message.
The member is upset and posts again sharing their thoughts on having their comment removed. They challenge the community management team and its approach to the guidelines.
What should the community manager do to handle this conflict?

A. Remove the member from the group and delete all comments and posts from the last 30 days.
B. Use the Branded Content manager to signify which promotional posts have been approved by the admin team.
C. Share the rules and guidelines as a comment on their post and monitor for future violations.
D. Review the admin activity log to analyze the effectiveness of the admin team in enforcing their guidelines.

Question 3

A local art museum decides to launch an invite-only community for people who purchased a museum membership. The community manager needs to create a report about the group's first month and wants to focus specifically on engagement.
Which two KPIs should the community manager include in the first report about the group? (Choose 2)

A. New members over time
B. Members who invited friends
C. Posts created by administrators
D. Number of comments

Question 4

An established Facebook group has more than 1 million members. The community managers decide to register it as a nonprofit organization. To organize more events, they will leverage the community to help with charity events. They receive positive organizational support from their community, but the group needs a more sustainable revenue model.
Which two tactics should the community managers use to set up a sustainable funding model for their nonprofit organization? (Choose 2)

A. Prepare materials for influencers that highlight recent community impact
B. Create a Facebook Page and organize events using the paid events functionality
C. Create a Facebook Page and use the fundraising tool to share the fundraisers with the community
D. Claim a membership fee for current members of the Facebook group

Question 5

A newly appointed community manager learns of a conflict regarding a post in the community. This community has recently added new guidelines stating that only links from credible sources are allowed. Several members start to post links on the thread from unreliable sources, and other members are starting to get upset. The post has been reported several times. The community manager wants to educate the community about the new guidelines.
Which two actions should the community manager take? (Choose 2)

A. Remove comments from unreliable sources on the post.
B. Remove and block members who violated the guidelines.
C. Post a link to the group rules that are relevant to this topic.
D. Delete the post immediately and message involved members.

Solutions: