HP HP0-M22 Exam : Implementing HP Service Manager Software

HP HP0-M22 exam
  • Exam Code: HP0-M22
  • Exam Name: Implementing HP Service Manager Software
  • Updated: Jul 18, 2026
  • Q & A: 150 Questions and Answers
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HP HP0-M22 Exam Syllabus Topics:

SectionWeightObjectives
Administration, Maintenance and Reporting24%- Reporting and integration
  • 1. Decision Center
    • 2. Crystal Reports
      - System administration
      • 1. User and role management
        • 2. Backup and recovery
          Troubleshooting and Optimization10%- Error diagnosis
          - Performance tuning
          HP Service Manager Processes and Modules8%- ITIL-aligned processes
          • 1. Service level management
            • 2. Release management
              • 3. Incident management
                • 4. Change management
                  • 5. Problem management
                    - Tailoring and engine components
                    • 1. Notification engine
                      • 2. Approval engine
                        • 3. Security configuration
                          Configuration and Customization25%- Process configuration
                          • 1. Workflow design
                            • 2. Form layout
                              - Data management
                              • 1. Global variables and lists
                                • 2. Database schema
                                  • 3. Custom fields and dictionaries
                                    Fundamental HP Service Manager Technologies and Methodologies8%- Server components and functions
                                    • 1. Web server
                                      • 2. Application server
                                        • 3. RDBMS server
                                          - Integration methods
                                          • 1. Web Services
                                            • 2. LDAP
                                              • 3. Connect-It
                                                - Client types and features
                                                • 1. Windows client
                                                  • 2. Web client
                                                    Architecture, Installation and Deployment25%- System architecture
                                                    • 1. Port and firewall requirements
                                                      • 2. Network topology
                                                        - Installation and upgrade
                                                        • 1. Database setup
                                                          • 2. Client deployment
                                                            • 3. Server installation

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