Oracle 1Z0-1064-21 Exam : Oracle B2B Service 2021 Implementation Essentials

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"
Which statement is true?

• A. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• B. You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• C. You can completely eliminate the standard text appended by editing the message:
  SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• D. You have to edit the e-mail template and add HTML code to customize the standard text section.

Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

• A. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
• B. You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
• C. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
• D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Select three correct limits and restrictions when importing data from a file.

• A. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
• B. If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
• C. By default, the import starts immediately after itis activated.
• D. Both create and update operations are available for imported records.
• E. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

• A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
• B. Engagement Cloudsupports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.
• C. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currentlyon the Engagement Cloud browser page or not.
• D. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browserpage or not.

You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?

• A. Interval
• B. Duration
• C. Time Period
• D. Available
• E. Start/Stop