CompTIA 220-1002 Exam : CompTIA A+ Certification Exam: Core 2

CompTIA 220-1002 exam
  • Exam Code: 220-1002
  • Exam Name: CompTIA A+ Certification Exam: Core 2
  • Updated: Aug 12, 2026
  • Q & A: 850 Questions and Answers
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About CompTIA 220-1002 Exam Questions

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The 220-1002 (Core 2) exam is designed for a certain target audience, so you should go for this test if you believe that you fall into this category of people. The ideal candidates for this exam are those individuals who work as technical support, IT help desk, or IT support specialists. It is also suitable for those who want to get the required skills and prove them with the associated certification to become such a professional. You can also increase your chances for success by having at least a year of experience as an IT specialist before going for this test. Without that experience, you may have some struggles while learning the exam content and answering the questions.

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Software Troubleshooting (26%):

  • In a given scenario, troubleshoot and solve issues with PC security;
  • In a given scenario, troubleshoot the mobile operating system and application security problems.
  • In a given scenario, troubleshoot the mobile operating system and application problems;
  • In a given scenario, use the best practice procedures for the removal of malware;
  • In a given scenario, troubleshoot problems with Microsoft Windows OS;

Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide

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More about Resources to Prepare for the Exam

When it comes to preparation sources for the CompTIA 220-1002 exam, you have very little to worry about since CompTIA itself has got you covered with their:

  • Video Training

    Partnering with ITProTV, CompTIA also offers a great video learning service moderated by experts in the A+ concepts. These videos are conducted in a talk-show format where the hosts will be explaining the importance of the content you learn and how it is applicable in various situations.

  • Exam Prep

    CompTIA CertMaster Practice for A+ is the perfect tool to ready yourself to face 220-1002 exam. It will help you improve the areas you lack in, and reinforce your knowledge in the subject matter.

  • Instructor-led Training

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  • Study Guides

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  • eLearning

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  • Virtual Labs

    Getting hands-on skills is an important part of IT-related exam preparation. With the interactive virtual experience offered through CompTIA Labs, you can now get a feel of the job role aimed at with the A+ certification.

CompTIA 220-1002 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operational Procedures23%- Documentation and Change Management
  • 1. Change management procedures
  • 2. Backup and recovery practices
  • 3. Documentation standards
  • 4. Ticketing systems
- Professionalism and Safety
  • 1. Handling prohibited content and data
  • 2. Communication best practices
  • 3. Environmental impacts and safety
Topic 2: Software Troubleshooting26%- Operating System Troubleshooting
  • 1. Boot issues
  • 2. System instability
  • 3. Performance problems
  • 4. Application crashes
- Security and Malware Troubleshooting
  • 1. Malware removal procedures
  • 2. Security-related symptoms
  • 3. Recovery and remediation
Topic 3: Security24%- Security Fundamentals
  • 1. Logical security
  • 2. Authentication methods
  • 3. Physical security
  • 4. Access control concepts
- Threats and Vulnerabilities
  • 1. Social engineering attacks
  • 2. Wireless security
  • 3. Malware types
  • 4. Security best practices
Topic 4: Operating Systems27%- macOS and Linux
  • 1. Linux commands and administration
  • 2. Basic macOS features and tools
  • 3. Cross-platform operating system concepts
- Windows Operating Systems
  • 1. File systems and partitions
  • 2. Windows networking features
  • 3. Control Panel utilities
  • 4. Command-line tools
  • 5. Windows administrative tools
  • 6. Install and configure Windows

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