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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?

A) sysadm
B) system
C) auditor
D) reporter

2. In the case of an Avaya Proactive Contact (APC. pod configuration, which two services are run on the Secondary APC? (Choose two.)

A) porter
B) agentd
C) StatspumpCtrl
D) ccs
E) rtdataSvr

3. A business using Avaya Proactive Contact with PG230 would like called parties to hear a specific message (message 4 - fwait3) while on hold during a warm transfer.
What are two correct configurations for this requirement? (Choose two.)

A) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using the NVDT feature.
B) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" for transferring using the Native Voice and Data Transfer (NVDT) feature.
C) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using transfer trunks.
D) "4 | message 4" should be configured in the "Number of message to play while on hold awaitingtransfer" setting when transferring using hookflash transfers.
E) A "Transfer Wait Queue" script should be built with fwait3 and configured in the "Script label touse for transferring to wait queue" when transferring using transfer trunks.

4. Which three features are available in soft-dialer? (Choose three.)

A) Wait For Beep Detection
B) Agent Blending
C) List Sharing
D) Native Voice and Data Transfer (NVDT)
E) Agent Owned Recall (AOR)

5. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
B) The dialer's disk capacity was not sized properly when the dialer was installed.
C) A database backup has not been run recently.
D) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
E) The db_maintenance script is not scheduled in cron.

Solutions: