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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A) cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
B) All changes are made in the CM using the change cam proc screen
C) cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
D) emssve change authorizations; make needed changes to authorization

2. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS will not collect data if the link to the CMS is down.
B) CMS records the call at the start of the call, and BCMS records the calf at the end
C) BCMS holds data longer than CMS
D) BCMS records the call at the start of the call, and CMS records the call at the end.

3. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong Communication Manager version on the CMS has been selected.
B) The wrong CMS has been installed and the correct server needs to be ordered.
C) This message can be ignored as it is not the reason the link is down.
D) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.

4. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Free Space Allocation on the CMS
B) Increase the Data Storage Allocation on the CMS.
C) Increase the number of VDNs on the Communication Manager
D) Increase the File System Partition size on the CMS.

5. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Skill
B) Vector
C) Split
D) Agent

Solutions: