Microsoft 70-404 Exam : TS: System Center Service Manager 2010, Configuring (available in 2010)

Microsoft 70-404 exam
  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Sep 11, 2026
  • Q & A: 165 Questions and Answers
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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Access Control- User roles and permissions
  • 1. Active Directory integration
    • 2. Role-based access control (RBAC)
      Topic 2: Service Desk and Incident Management- Problem management
      • 1. Root cause analysis processes
        • 2. Problem record handling
          - Incident management workflow
          • 1. Work item templates and queues
            • 2. Incident lifecycle configuration
              Topic 3: Deploying and Configuring System Center Service Manager- Management packs configuration
              • 1. Service Manager data warehouse integration
                • 2. Importing and customizing management packs
                  - Installation and initial configuration
                  • 1. Service Manager management server setup
                    • 2. Prerequisites and system requirements
                      Topic 4: Configuration Management Database (CMDB)- Service asset and configuration items
                      • 1. CI classes and relationships
                        • 2. Discovery and synchronization
                          Topic 5: Reporting and Data Warehouse- Reporting configuration
                          • 1. SSRS integration
                            • 2. Standard and custom reports
                              Topic 6: Service Catalog and Request Fulfillment- Service offerings
                              • 1. Request offerings configuration
                                • 2. Service request workflows

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