Avaya 78201X Exam : Avaya IP Office™ Platform Support Certified Exam

Avaya 78201X exam
  • Exam Code: 78201X
  • Exam Name: Avaya IP Office™ Platform Support Certified Exam
  • Updated: Oct 31, 2026
  • Q & A: 192 Questions and Answers
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About Avaya 78201X Exam Questions

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Avaya 78201X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya IP Office™ Platform Support Certified Exam
Exam Number:78201X
Real Exam Qty:60
Exam Format:Multiple Choice, Multiple Select
Exam Duration:90 minutes
Related Certifications:Avaya IP Office™ Platform Administrator
Avaya IP Office™ Platform Implementation
Available Languages:English
Certificate Validity Period:2 years
Passing Score:70
Exam Price:$95 USD
Sample Questions:Free Download Pass 78201X Exam Cram
Exam Way:Pearson VUE testing centers / Online proctored exam available
Pre Condition:Recommended: Basic networking knowledge, familiarity with VoIP concepts, and hands-on experience with Avaya IP Office Platform. No mandatory prerequisites required.
Official Syllabus URL:https://www.avaya.com/en/exams/78201X/

Avaya 78201X Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: IP Endpoints and Clients15-20%- Soft Client Applications
  • 1. IP Office SoftConsole
  • 2. Avaya Workplace Client
  • 3. Mobile applications
- IP Telephone Support
  • 1. Phone registration and provisioning
  • 2. Supported IP phone models
  • 3. Firmware management for endpoints
Topic 2: Unified Communications Features20-25%- Call Handling
  • 1. Call forwarding and transfer
  • 2. Conferencing and meet-me conferences
  • 3. Auto Attendant configuration
- Messaging and Voicemail
  • 1. Message waiting indicators
  • 2. Voicemail Pro features
  • 3. Email integration
Topic 3: Security and System Administration10-15%- Security Features
  • 1. Firewall and port configuration
  • 2. User authentication
  • 3. Security certificates
- System Administration
  • 1. System health checks
  • 2. Environmental monitoring
  • 3. Admin rights and user management
Topic 4: Troubleshooting and Maintenance15-20%- Common Issue Resolution
  • 1. License troubleshooting
  • 2. Registration and connectivity issues
  • 3. Audio quality problems
- Diagnostic Tools
  • 1. System manager logs
  • 2. System status monitoring
  • 3. Call detail reporting
Topic 5: IP Office Platform Architecture15-20%- System Components and Licensing
  • 1. License types and activation
  • 2. IP Office system modes (Basic, Standard, Premium)
  • 3. Hardware platforms (IP 500, Server Edition)
- Network Infrastructure Requirements
  • 1. LAN/WAN connectivity
  • 2. Bandwidth requirements
  • 3. QoS configuration
Topic 6: IP Office Installation and Configuration20-25%- System Installation Procedures
  • 1. Firmware installation and upgrades
  • 2. System backup and restore
  • 3. Initial system setup
- Basic Configuration
  • 1. System time and region settings
  • 2. Hunt groups and call routing
  • 3. User and extension creation

Avaya IP Office™ Platform Support Certified Exam FAQ — Your Confidant

90 minutes for 60 questions. Whatever your level, daily timed practice with the VerifiedDumps material builds the pacing you need.

$95 USD per attempt, 70 to pass. Retakes cost the full fee — value for money starts with the 192 practice questions for the 78201X exam at VerifiedDumps.

Upon successful payment, our system emails the Avaya IP Office™ Platform Support Certified useful study vce automatically within about a minute — secure payment protection means no financial risks, and 24/7 help responds if nothing arrives within 2 hours. If you fail the corresponding 78201X exam within 60 days of purchase, we refund the full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.

Yes — have a thorough view of the free Avaya IP Office™ Platform Support Certified demos for an experimental trial before purchasing. Purchases include 365 days of free updates by email, plus discounts on second purchases; renew afterward at 50% off.

The Avaya IP Office™ Platform Support Certified is Avaya's certification exam for Avaya ACSS, at the Specialist level. In drastic competition, the certificate is an explicit demonstration of your knowledge. Related credentials include Avaya IP Office™ Platform Administrator, Avaya IP Office™ Platform Implementation.

The Avaya IP Office™ Platform Support Certified blueprint spans 6 domains — including IP Office Installation and Configuration (20-25%), Unified Communications Features (20-25%), Troubleshooting and Maintenance (15-20%). Progress domain by domain at your own level; the complete outline above lists every subtopic.

Recommended: Basic networking knowledge, familiarity with VoIP concepts, and hands-on experience with Avaya IP Office Platform. No mandatory prerequisites required. Eligibility rules change over time, so verify the current requirements on the official page (official 78201X exam page) before registering.

Avaya IP Office™ Platform Support Certified Sample Questions:

Question #1

After the ignition process, what tool can be utilized to configure the IP500 V2 and Server Edition systems, in a step-by-step manner, for configuring Users, Groups, and Lines?

  • A. Configuration Manager
  • B. Configuration Wizard
  • C. Avaya Management Tool
  • D. Management Wizard
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

A customer has a Windows Voicemail Pro server and wants incoming calls to be directed to a specific user if the caller's phone number is listed in their records. Which voicemail action type must be configured to achieve this?

  • A. Configuration Action
  • B. Miscellaneous Action
  • C. Conditional Action
  • D. Database Action
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

Refer to the Exhibit.

Before simulating an error condition in relation to voicemail logs, a Business Partner has set the Voicemail Settings to a debug level of Verbose.
When setting the level to Verbose, what is the equivalent level number shown in the audit logs?

  • A. 9
  • B. 5
  • C. 7
  • D. 3
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

Which three statements are requirements for installing IP Office Server Edition on an Avaya-supplied server? (Select three.)

  • A. The browser must have Java enabled.
  • B. The Initial Configuration Utility must be used to set up detailed Midmarket Server operation.
  • C. The Ignition process must be set to Server mode.
  • D. The password must be edited and customer network settings configured.
  • E. It must be installed from the USB that comes with the server or the install image on the DVD.
Reveal Solution  Discussion  0

Correct Answer: A,C,D  🗳️

Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).

Question #5

A customer wants to use the Avaya IP Office server to allocate IP addresses to phones that are connected to the subnet that LAN2 is connected to.
To meet the customer's requirement, what needs to be configured?

  • A. Enable the SNTP server on LAN2.
  • B. Enable NAT on LAN 2.
  • C. Set the DHCP Mode for LAN2 to Server.
  • D. Set the DHCP Mode for LAN2 to Client.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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