Knowing the material is half the exam; the other half is the room. The Nortel NCSS-Contact Center Multimedia Ris.6.0 test engine from VerifiedDumps simulates the real 920-166 environment, so the 62 questions you practiced feel familiar under pressure.
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Contact Center Multimedia Ris.6.0 |
| Exam Number: | 920-166 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 62 - 74 |
| Exam Format: | Scenario-based, Multiple Choice |
| Certificate Validity Period: | Retired, no longer maintained |
| Available Languages: | English |
| Related Certifications: | 920-163 NCSS-Contact Center Manager Ris.6.0 Technical Support 920-167 NCSS-Contact Center RIS.6.0 Application Developer 920-164 NCSS-Contact Center Manager Ris.6.0 I and M |
| Exam Price: | $85.68 USD |
| Passing Score: | 70% - 90% |
| Sample Questions: |  |
| Exam Way: | Proctored testing through authorized partners (formerly Prometric/VUE) |
| Pre Condition: | Basic knowledge of Nortel Contact Center Manager Rls.6.0 |
| Official Syllabus URL: | https://en.wikipedia.org/wiki/Nortel#Certifications |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration and Maintenance | 25% | - User and agent management - Backup, restore, and system updates - Workflow and routing rules configuration |
| Topic 2: Contact Center Multimedia Architecture | 25% | - Integration with Contact Center Manager - Multimedia server infrastructure - System components and interactions |
| Topic 3: Installation and Configuration | 25% | - Database setup and integration - Configuration of email, web chat, and fax channels - Server installation procedures |
| Topic 4: Troubleshooting and Support | 25% | - Performance monitoring and optimization - Log analysis and error resolution - Diagnosing multimedia channel issues |
The Nortel NCSS-Contact Center Multimedia Ris.6.0 blueprint divides into 4 domains — including Contact Center Multimedia Architecture (25%), Installation and Configuration (25%), Administration and Maintenance (25%). Those weights tell you where the points live; plan revision time in the same proportions. The full subtopic list appears above.
Basic knowledge of Nortel Contact Center Manager Rls.6.0 Eligibility rules change occasionally, so confirm them on the official page (official 920-166 exam page) before booking.
Yes — the free Nortel NCSS-Contact Center Multimedia Ris.6.0 demo at VerifiedDumps shows real questions and answers before you pay. Every purchase includes 365 days of free updates, renewable later at 50% off.
The official format: 90 minutes, 62 - 74 questions. That ratio is the real challenge, so practice pacing — time-box each question, mark the stubborn ones, and run full simulations in the VerifiedDumps PC test engine until the clock stops being scary.
Yes:
Classroom learning ends where self-testing begins — after any course, work through the 62 practice questions for the Nortel NCSS-Contact Center Multimedia Ris.6.0 to find weak spots before the exam does.
The Nortel NCSS-Contact Center Multimedia Ris.6.0 is Nortel's official exam for the NCSS (Nortel Certified Support Specialist) credential (Specialist level). In the job market it works as portable proof of skill — more interviews, better offers. It pairs naturally with 920-163 NCSS-Contact Center Manager Ris.6.0 Technical Support, 920-164 NCSS-Contact Center Manager Ris.6.0 I and M, 920-167 NCSS-Contact Center RIS.6.0 Application Developer.
Two promises. Delivery: payment triggers an automatic email within a minute — instant download, unlimited devices, 24/7 help if nothing arrives within 2 hours. Refund: take the corresponding 920-166 exam within 60 days of purchase, and if you fail, send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Prefer a swap? Exchange for two equal-value products free.
Register through the vendor's official channels:
The Nortel NCSS-Contact Center Multimedia Ris.6.0 is delivered Proctored testing through authorized partners (formerly Prometric/VUE) — choose whichever suits you when booking.
$85.68 USD per attempt; 70% - 90% to pass. Since a retake bills the full fee again, rehearse with the 62 practice questions from VerifiedDumps until your mock scores clear the bar with room to spare.
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