Salesforce AI-201 Exam : Salesforce Certified Agentforce Specialist

Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template. What preparations are required?

• A. Configure page layout of the master record type.
• B. Enable and configure dynamic form for the object.
• C. Create a field set for all the fields to be grounded.

An Agentforce Specialist wants to troubleshoot their Agent's performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?

• A. Agent Settings
• B. Plan Canvas
• C. Event Logs

Which statement explains why a company might prefer a hybrid search index in Data Cloud for Agentforce?

• A. Hybrid search indexes process queries faster than vector search because they eliminate the need for semantic embedding.
• B. Vector embedding in hybrid search are prefiltered by keyword matches, reducing computational overhead and improving response accuracy.
• C. Hybrid search indexes support both literal keyword matches and semantic recall, useful when queries mix specific terms and intent.

A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to Show me a list of my open opportunities. How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?

• A. The LLM uses a static set of rules to match the user's request with predefined topics and actions, bypassing the need for dynamic interpretation and planning.
• B. The LLM interprets the user's request, generates a plan by identifying the apcMopnete topics and actions, and executes the actions to retrieve and display the open opportunities
• C. Using a dialog pattern. the LLM matches the user query to the available topic, action and steps then performs the steps for each action, such as retrieving a fast of open opportunities.

Universal Containers has PDF maintenance guides in an external folder, not yet in Salesforce.
The team wants a standard, clicks-only setup for the Service Agent to use these documents.
Which approach should the Agentforce Specialist implement?

• A. Paste external PDF links into topic instructions and rely on the model to follow them, avoiding configuration of a retrieval source, index, or retriever action.
• B. Upload the PDFs as File source in the Agentforce Data Library which will build a Search Index, and create a retriever to ground responses from those documents.
• C. Configure Data Cloud to ingest file attachments and create custom index and retriever for product record and attachment data.