Salesforce Arch-302 Exam : Salesforce Certified B2C Solution Architect

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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A company is In the process of defining the authoritative system for key data entitles Involved In B2C journeys. The company has about 200.000 customers, each averaging 30 orders per year.
Which two systems are considered an authoritative system for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?
Choose 2 answers

A) B2C Commerce
B) Service Cloud
C) Marketing Cloud
D) Experience Cloud

2. A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?

A) Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.
B) Implement Aloha template for students to access email with Salesforce Authenticator app.
C) Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
D) Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.

3. Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7

A) Apex trigger on a Case object
B) Queues and Assignment rules
C) Auto Response rules and Support Processes
D) Auto-launched Flow with a Record Trigger

4. Refer to the exhibit.

A beauty brand is planning to re-platform their existing website onto B2C Commerce. As part of the re- platform they will create a new social community where beauty insiders can view how-to videos, share tips, and favorite products. As part of the overall solution, the beauty brand is going to implement 82C Commerce, Experience Cloud, and Salesforce Identity.
Each beauty insider can store and update important profile and commerce information like email, phone number, beauty preferences, and saved addresses.
Which application should a Solution Architect recommend to set up the primary profile after reviewing the workflow and attempting to minimize migration of customer profile data?

A) B2C Commerce
B) Salesforce Identity
C) Service Cloud
D) Experience Cloud

5. A company has a multi-cloud implementation that involves an Experience Cloud portal, Service Cloud for case management, and Marketing Cloud for customer interaction.
The company wants all changes in Salesforce data-including creation, updates, deletion, and undeletion of a record-to be synchronized to its custom-built retail loyalty application in near-real time without significantly impacting the overall system performance.
Which option is the most appropriate integration mechanism for this scenario?

A) Outbound Messages
B) Apex Trigger Callout
C) Triggered Send Definition
D) Change Data Capture

Solutions: