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Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: ''As a sales rep, I want to be able to find containers dose to my customer so I can tell them which products they can receive quickly- Which acceptance criteria is most appropriate for this story?

A) Sales rep can see the inventory closest to a customer with a quick action.
B) Sales rep can see the inventory closest to a customer
C) As a sales rep, I see the Inventory closest to a customer.

2. Which Information should the BA gather during the initial discovery meeting?

A) A Contact information for key stakeholders
B) Employee review cycle for the support team
C) Limitations of the current support process

3. The Business analyst (BA) at Universal Container wants to improve the case process in Salesforce after feedback customer abut resolution time.
The BA tacks the user story, request details, and configuration changes in a repository.
What is a benefit of tracking user stories in this way?

A) The development team can work parallel on the same requirement.
B) Multiple project team members can make and view revisions.
C) It links all changes to Salesforce metadata.

4. The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?

A) Include the V2MOM structure
B) Include who, What, and why
C) Include technical details

5. Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?

A) US-4009 and US-4010
B) US-4007 and US-4009
C) US-4008 and US-4009

Solutions: