SAP C_BOSUP_90 Exam : SAP Certified Support Associate - Incident Management with SAP BusinessObjects

SAP C_BOSUP_90 exam
  • Exam Code: C_BOSUP_90
  • Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
  • Updated: Jul 18, 2026
  • Q & A: 80 Questions and Answers
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SAP C_BOSUP_90 Exam Syllabus Topics:

SectionObjectives
Topic 1: Incident Resolution in SAP BusinessObjects- Common issue categories
  • 1. Authentication and access issues
    • 2. Reporting and scheduling issues
      Topic 2: SAP BusinessObjects Platform Fundamentals- Architecture and core components
      • 1. System landscape and deployment models
        • 2. BI platform overview
          Topic 3: Incident Management Processes- Support workflow
          • 1. Incident lifecycle management
            • 2. Ticket handling and prioritization
              Topic 4: Troubleshooting and Root Cause Analysis- Problem resolution techniques
              • 1. Log analysis and diagnostics
                • 2. Performance issue identification
                  Topic 5: System Administration and Monitoring- Monitoring tools and practices
                  • 1. User and security administration basics
                    • 2. Server and service monitoring

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      1. What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)

                      A) The customer should implement the recommendation within the report.
                      B) Support will come on site to apply the recommendation.
                      C) Nothing, the recommendation will be implemented automatically.
                      D) When notified, the partner support organization should contact the customer.


                      2. You opened a message and want to request for an update.
                      How can you do that?

                      A) Via SAP Service Marketplace
                      B) Via e-mail
                      C) Via the action Update Message with SAP
                      D) Via the report Synchronize Messages (RNOTIFUPDATE01)


                      3. What do you configure to enable Root Cause Analysis for a customer?

                      A) Technical System and Diagnostic Configuration for each component
                      B) All system landscape components
                      C) A single Diagnostic Agent
                      D) A bridged central Solution Landscape Directory to SAP Solution Manager


                      4. In the Service Desk, how can you search for SAP Notes?

                      A) Via transaction SNOTE_SEARCH
                      B) Via transaction SAP_NOTE
                      C) Via transaction SNOTE
                      D) Via the Tab SAP Notes in the message


                      5. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

                      A) SMSY_SETUP
                      B) MSY_SETUP
                      C) SOLMAN_WORKCENTER
                      D) SMSY


                      Solutions:

                      Question # 1
                      Answer: A,D
                      Question # 2
                      Answer: C
                      Question # 3
                      Answer: A
                      Question # 4
                      Answer: D
                      Question # 5
                      Answer: D

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