SAP C_TCRM20_73 Exam : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3

SAP C_TCRM20_73 exam
  • Exam Code: C_TCRM20_73
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
  • Updated: Sep 16, 2026
  • Q & A: 145 Questions and Answers
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About SAP C_TCRM20_73 Exam Questions

Write notes beside unclear points and wrongly answered questions — then review targeted. The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 PDF version from VerifiedDumps: 145 practice questions for the C_TCRM20_73 exam in 2026.

SAP C_TCRM20_73 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
Exam Number:C_TCRM20_73
Related Certifications:SAP Certified Application Associate - CRM Fundamentals
Exam Price:USD 500
Exam Duration:180 minutes
Available Languages:Japanese, English, German
Real Exam Qty:80
Passing Score:64%
Exam Format:Multiple Choice, Multiple Response
Certificate Validity Period:Version-specific certification; valid for SAP CRM 7.0 EhP3 release
Sample Questions:Free Download Pass C_TCRM20_73 Exam Cram
Exam Way:SAP authorized testing center or SAP certification delivery platform (availability depended on region and certification lifecycle).
Pre Condition:No mandatory prerequisite certification. SAP recommends practical knowledge of CRM business processes and SAP CRM 7.0 EhP3 fundamentals.
Official Syllabus URL:https://training.sap.com/certification/c_tcrm20_73-sap-certified-application-associate---crm-fundamentals-with-sap-crm-70-ehp3-g/

SAP C_TCRM20_73 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Process15%- Service Management
  • 1. Service Requests
  • 2. Warranty and Entitlement Processing
  • 3. Installed Base Management
  • 4. Service Orders
Topic 2: CRM Technology and Architecture10%- Technical Foundations
  • 1. Enhancement Package Concepts
  • 2. CRM System Landscape
  • 3. Architecture Overview
Topic 3: Analytics and Reporting8%- Business Analytics
  • 1. Interactive Reports
  • 2. Reporting Framework
  • 3. Performance Analysis
Topic 4: CRM WebClient UI Framework12%- User Interface Fundamentals
  • 1. Business Roles
  • 2. UI Configuration Concepts
  • 3. Navigation and Personalization
  • 4. Work Centers
Topic 5: CRM Middleware and Data Exchange10%- Integration Fundamentals
  • 1. Mobile and ERP Integration
  • 2. Middleware Architecture
  • 3. Data Replication
Topic 6: Sales Process15%- Sales Cycle Management
  • 1. Activities
  • 2. Opportunities
  • 3. Sales Transactions
  • 4. Quotations and Orders
Topic 7: Interaction Center8%- Customer Interaction Handling
  • 1. Agent Inbox
  • 2. Communication Channels
  • 3. Interaction Records
Topic 8: CRM Basic Functions12%- Master Data Fundamentals
  • 1. Organizational Management
  • 2. Products
  • 3. Business Partner Management
Topic 9: Marketing Process10%- Marketing Fundamentals
  • 1. Lead Management
  • 2. Campaign Management
  • 3. Target Groups

SAP C_TCRM20_73 Exam: Clear Answers

How much is the C_TCRM20_73 exam fee, and what score do I need to pass?

USD 500 per attempt, 64% to pass. Retakes cost the full fee, so review targeted — mark your weak spots in the 145 practice questions for the C_TCRM20_73 exam at VerifiedDumps.

What topics are tested in the C_TCRM20_73 exam?

The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 blueprint spans 9 domains — including CRM Basic Functions (12%), Marketing Process (10%), Service Process (15%). The complete outline above lists every subtopic; our material includes the latest exam content for each.

Are there prerequisites for the C_TCRM20_73 exam?

No mandatory prerequisite certification. SAP recommends practical knowledge of CRM business processes and SAP CRM 7.0 EhP3 fundamentals. Eligibility rules change over time, so verify the current requirements on the official page (official C_TCRM20_73 exam page) before registering.

What does the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 exam test?

The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 is SAP's certification exam for SAP Certified Application Associate, at the Associate level. The certificate is your shining point — an important element in how employers evaluate you. Related credentials include SAP Certified Application Associate - CRM Fundamentals.

Can I try the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 material free first?

Yes — download the free SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 demo and check the accuracy and clearness yourself. Purchases include 365 days of free updates by email; renew afterward at 50% off.

What if I fail, and when do I receive my files?

As an electronic product, the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 material reaches your email about a minute after successful payment — we verify your information to avoid mistakes, and you start reviewing at once, with 24/7 help if nothing arrives within 2 hours. If you fail the corresponding C_TCRM20_73 exam within 60 days of purchase, we refund the full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.

How long is the C_TCRM20_73 exam, and how many questions does it include?

180 minutes for 80 questions. Build pacing in the VerifiedDumps SOFT or APP test engine — simulation makes the real clock familiar.

SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 Sample Questions:

Question #1

You want to systematically create service orders from a service contract at specified periods. What do you need to define?
Please choose the correct answer
Response:

  • A. Counters
  • B. A service plan
  • C. Service Level Agreements
  • D. A product service letter
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Which of the statements below is true for call lists?
Please choose the correct answer.
Response:

  • A. Call lists have to contain interactive scripts.
  • B. Call lists have to be activated before processing is possible.
  • C. Calls lists have to be processed by organizational units.
  • D. Call lists have to be maintained using CRM Marketing functions.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

Your customer already uses ERP and wants to implement CRM. Which of the following need to be considered when creating Sales Orders in CRM?
There are 2 correct answers to this question.
Response:

  • A. Sales Orders can be created with reference to an opportunity.
  • B. Billing of Sales Orders must be done in CRM.
  • C. Sales Orders can be delivered in CRM
  • D. Sales Orders can be transferred to ERP only if they have no errors.
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #4

Account hierarchies can be mapped in CRM. For example, purchasing collaboration, chains, and so on. Which of the following statements are true?
There are 3 correct answers to this question.
Response:

  • A. Accounts are assigned to defined hierarchy nodes.
  • B. There are no prerequisites for transferring a customer hierarchy from the ERP back End
  • C. Group hierarchies originally maintained in SAP CRM cannot be transferred to the ERP system.
  • D. Customer hierarchies from the ERP system can be loaded into SAP CRM, but the changes that can be made to them there are restricted.
Reveal Solution  Discussion  0

Correct Answer: A,C,D  🗳️

Question #5

Your company is running SAP CRM and SAP ERP but not using SAP Portal. What would you do if a user needed access to the ERP transaction of "Bill of Material"?
Please choose the correct answer.
Response:

  • A. Not possible without the portal.
  • B. Start the Virtual machine container (VMS).
  • C. Install CRM Internet Transaction Server (ITS).
  • D. Implement single sign on certificates.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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