Genesys GCP-GC-IMP Exam : Genesys Cloud Certified Professional - Implementation

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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A) The profile information can be used to keep LinkedIn information updated.
B) When employees have free time, they can review biographies of their peers.
C) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
D) The education information can be verified against the human resources database.

2. Calling Name and Address can be overridden.

A) False
B) True

3. Which button would you click to mute yourself when on a call?

A) Dialpad
B) Drop-down arrow
C) Microphone
D) Phone with down arrow
E) Vertical bars

4. You must work closely with before completing configurations for external SIP trunks.

A) Genesys
B) Your designated contact
C) Your carrier
D) The Resource Center

5. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within an organization with access to the Resource Center.
B) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
C) Designated Contacts provide the first level of support for their organization.
D) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
E) Designated Contacts are the only people within the organization who may contact and work with support.

Solutions: