Huawei H21-287_V1.0 Exam : HCSP-Presales-Service(AICC) V1.0

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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the purpose of "Dynamic Number Insertion" in an outbound campaign?

A) To display a specific callback number on the recipient's caller ID that is different from the dialing number.
B) To increase the dialing speed.
C) To mask the agent's voice.
D) To randomly select phone numbers from a list.

2. Which AICC component is most directly involved in determining that a call from a "Platinum" customer should be routed to a dedicated queue for senior agents?

A) The UAP, which displays the customer level to the agent.
B) The ICD, which is configured with routing rules based on customer attributes.
C) The IVR, which collects the customer's level.
D) The CTI, which attaches the customer level to the call based on caller ID.

3. Which factor has the greatest impact on the accuracy of a speech recognition (ASR) engine in the IVR?

A) The time of day.
B) The quality and clarity of the audio signal and the use of a well-tuned language model.
C) The brand of the media server.
D) The volume of the caller's voice.

4. Which SIP response code indicates a successful call redirect?

A) 200 OK
B) 404 Not Found
C) 486 Busy Here
D) 302 Moved Temporarily

5. What is the key benefit of a "containerized" deployment of AICC components (e.g., using Docker and Kubernetes)?

A) Improved portability, scalability, and resource isolation compared to traditional virtual machines.
B) Containers always provide better performance than virtual machines.
C) Containerization is only suitable for development and testing environments.
D) Containers eliminate the need for operating system licenses.

Solutions: