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| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ISO/IEC 20000 Foundation |
| Exam Number: | ISO20KF |
| Certificate Validity Period: | Lifetime |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice |
| Passing Score: | 65% |
| Available Languages: | Korean, English, Japanese, Portuguese |
| Related Certifications: | ISO/IEC 20000 Auditor ISO/IEC 20000 Consultant Manager ISO/IEC 20000 Associate IT Service Management Foundation based on ISO/IEC 20000 |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or authorized examination center. |
| Pre Condition: | No formal prerequisites. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
| Section | Objectives |
|---|---|
| ISO/IEC 20000 Framework | - ISO/IEC 20000 Standard Structure
|
| Service Design and Transition | - Planning and Implementing Services
|
| Service Management System | - Service Management System Components
|
| Fundamentals of IT Service Management | - Core Concepts of Service Management
|
| Service Delivery and Support Processes | - Operational Service Management Processes
|
| Measurement and Improvement | - Monitoring and Continual Improvement
|
The ISO20KF exam, officially titled ISO / IEC 20000 Foundation, is the qualifying exam for the Exin Certification certification, which sits at the Foundation level. Earning it shows employers that you have the skills the credential stands for, and it is a solid step forward on a EXIN career path. It also connects to IT Service Management Foundation based on ISO/IEC 20000, ISO/IEC 20000 Associate, ISO/IEC 20000 Consultant Manager, ISO/IEC 20000 Auditor, so the effort you put in now keeps paying off as you advance.
The ISO20KF exam gives you 40 questions to complete within 60 minutes. Do the math before exam day: divide the total time by the question count to set a steady per-question pace, and flag any item that stalls you so you can return to it after securing the easier points. The most reliable way to build that rhythm is a full timed practice test under the same limit, which is exactly what VerifiedDumps's test engines are designed for.
According to the official requirements: No formal prerequisites.. Eligibility rules do change from time to time, so confirm the current details on the official exam page before you register.
Yes — VerifiedDumps offers a free PDF demo of the EXIN ISO / IEC 20000 Foundation material, so you can review the question style and answer quality before you spend anything. After purchase, you also receive 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
If you take the corresponding exam within 60 days of your purchase and do not pass, you are covered by the 100% Money Back Guarantee under clear conditions. To claim a full refund, submit a scan of your exam enrollment slip and your official Score Report PDF within two days of the exam; requests are processed within seven days. Note that sitting the exam within three days of purchase is not eligible, purchases that were never followed by an exam sitting do not qualify, free materials and expired orders are excluded, and the candidate name must match the payer name. Prefer an exchange instead? You can swap your product for two free exam packages of equal value and keep your update service. Delivery is immediate: your ISO20KF material is ready for instant download and is also emailed to you within one minute of payment — contact customer service if nothing arrives within two hours. There is no limit on the number of computers you can install it on.
The current EXIN ISO / IEC 20000 Foundation syllabus is organized into 6 exam domains. The first three are:
For the full domain and subtopic breakdown, see the Exam Topics section above — that is the outline your VerifiedDumps practice questions are mapped to.
Which of the following is true of process descriptions?
Correct Answer: C 🗳️
Which of the following tasks is assigned to each process manager?
Correct Answer: D 🗳️
What is part of the policy for Budgeting and Accounting for IT Services?
Correct Answer: B 🗳️
Why is a scope statement for ISO/IEC 20000 important?
Correct Answer: D 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
What does a quality policy aim to define?
Correct Answer: C 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
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