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| Certification Vendor: | PeopleCert (formerly AXELOS) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL4 Foundation |
| Exam Format: | Closed book, Scenario-based questions (basic level), Multiple-choice |
| Certificate Validity Period: | No fixed expiry (subject to PeopleCert certification policy updates) |
| Available Languages: | French, German, English, Japanese, Korean, Chinese (Simplified), Spanish, Portuguese (Brazil) |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26 out of 40 questions) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Practice Manager |
| Exam Price: | Varies by region and provider (typically ~£200–£400 GBP equivalent) |
| Recommended Training: | PeopleCert ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Official ITIL Certification Page |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or authorized test center (PeopleCert) |
| Pre Condition: | No formal prerequisites required. Recommended basic understanding of IT service management concepts. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-foundation |
| Section | Objectives |
|---|---|
| Key Concepts of Service Management | - Service Relationships - Value and Value Co-Creation |
| The ITIL Service Value System (SVS) | - Overview of the SVS - Opportunity, Demand, and Value |
| Guiding Principles | - Collaborate and Promote Visibility - Optimize and Automate - Progress Iteratively with Feedback - Focus on Value - Keep It Simple and Practical - Start Where You Are - Think and Work Holistically |
| ITIL Service Value Chain | - Plan - Engage - Design & Transition - Obtain/Build - Improve - Deliver & Support |
| ITIL Practices Overview (Foundational Level) | - Continual Improvement - Service Level Management - Change Enablement - Incident Management - Service Desk |
| The Four Dimensions of Service Management | - Value Streams and Processes - Information and Technology - Organizations and People - Partners and Suppliers |
No formal prerequisites required. Recommended basic understanding of IT service management concepts. Since requirements change over time, confirm the latest on the official ITIL exam page before scheduling.
The ITIL Foundation (Version 5) exam contains 40 multiple-choice questions to complete within 60 minutes. Timed simulation in the VerifiedDumps Desktop Test Engine teaches that rhythm before exam day does.
The official ITIL Foundation (Version 5) outline defines 6 domains. The leading three are The ITIL Service Value System (SVS), ITIL Service Value Chain, and ITIL Practices Overview (Foundational Level). The full list is in the topics section above, and VerifiedDumps's 80 practice questions cover each one.
Online proctored exam or authorized test center (PeopleCert) Register for the ITIL Foundation (Version 5) exam through these official channels:
After booking, VerifiedDumps delivers your practice questions within 1 minute — preparation starts the same day.
The ITIL Foundation (Version 5) exam requires 65% (26 out of 40 questions) to pass, and registration costs Varies by region and provider (typically ~£200–£400 GBP equivalent). A failed attempt means paying the same fee again — a readiness check with the VerifiedDumps engines before booking is the cheaper option.
The ITIL-5-Foundation exam is a ITIL certification exam validating the ITIL Foundation (Version 5) syllabus shown above. It belongs to these credential paths: ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Practice Manager. Candidates in 2026 start with VerifiedDumps's 80 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
ITIL recommends these training resources for the ITIL Foundation (Version 5) exam:
Follow the training with steady self-testing — the 80 practice questions from VerifiedDumps help you apply theory and fill any gaps the training leaves.
VerifiedDumps issues a full refund if you take the ITIL Foundation (Version 5) exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 80 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?
Correct Answer: D 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
What enables the digital product and service management activities of an organization?
Correct Answer: B 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
Which of the following BEST describes an outcome in a service relationship?
Correct Answer: C 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
Why are management practices important in digital product and service management?
Correct Answer: A 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
A telecom provider designs an enterprise package that combines internet, VoIP, network security, and technical support. Which concept does this illustrate?
Correct Answer: A 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
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