Microsoft MB-280 Exam : Microsoft Dynamics 365 Customer Experience Analyst

Microsoft MB-280 exam
  • Exam Code: MB-280
  • Exam Name: Microsoft Dynamics 365 Customer Experience Analyst
  • Updated: Oct 10, 2026
  • Q & A: 138 Questions and Answers
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About Microsoft MB-280 Exam Questions

Some candidates print their study material; others prefer to drill on a laptop or a phone between meetings. That is why VerifiedDumps offers the Microsoft Dynamics 365 Customer Experience Analyst (MB-280) preparation package as a printable PDF, a desktop test engine, and an online test engine, so your routine decides the format, not the other way around.

Microsoft MB-280 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Customer Experience Analyst
Exam Number:MB-280
Related Certifications:Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Microsoft Certified: Power Platform Functional Consultant Associate
Real Exam Qty:40-60
Exam Format:Scenario-based questions, Case studies, Multiple response, Multiple choice
Available Languages:Japanese, Simplified Chinese, English, Spanish, Korean, German, French
Passing Score:700/1000
Certificate Validity Period:1 year (renewable via Microsoft certification renewal assessment)
Exam Duration:100-120
Exam Price:$165 USD (varies by region)
Recommended Training:Microsoft Learn - MB-280 Learning Path
Dynamics 365 Customer Experience training modules
Exam Registration:Microsoft Learn MB-280 Exam Page
Pearson VUE Microsoft Exams Registration
Sample Questions:Free Download Pass MB-280 Exam Cram
Exam Way:Online proctored or onsite testing center (Pearson VUE)
Pre Condition:No formal prerequisites required, but recommended experience with Dynamics 365 and basic understanding of Microsoft Dataverse and Power Platform.
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-280/

Microsoft MB-280 Exam Syllabus Topics:

SectionObjectives
Topic 1: Configure Dynamics 365 Customer Experience applications- Customize user experience
  • 1. Command bar customization
    • 2. Business rules and business process flows
      - Configure model-driven apps
      • 1. App navigation and sitemap configuration
        • 2. Forms, views, and dashboards customization
          Topic 2: Manage Dataverse and customer data- Dataverse data model
          • 1. Columns and data types
            • 2. Tables and relationships
              - Data management
              • 1. Data import and export
                • 2. Duplicate detection and data quality
                  Topic 3: Implement security and governance- Security model
                  • 1. Security roles and privileges
                    • 2. Business units and teams
                      - Field and record security
                      • 1. Field-level security profiles
                        • 2. Access control and sharing rules
                          Topic 4: Configure automation and integrations- Integration scenarios
                          • 1. Integration with other Dynamics 365 apps
                            • 2. Plugin and extension overview
                              - Power Platform automation
                              • 1. Business process automation scenarios
                                • 2. Power Automate flows for Dynamics 365

                                  Common Questions About the Microsoft Dynamics 365 Customer Experience Analyst

                                  The Microsoft Dynamics 365 Customer Experience Analyst exam is the official Microsoft assessment behind the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate credential, which sits at the Associate level. Passing it confirms that your skills meet the vendor's current requirements rather than a textbook outline. It also connects with related certifications such as Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Power Platform Functional Consultant Associate, so it can anchor a broader certification path.

                                  According to the official exam information, the Microsoft Dynamics 365 Customer Experience Analyst exam includes 40-60 questions and gives you 100-120 to complete them. Treat that as a pacing exercise, not just a knowledge check: bank the questions you know first, flag the ones that stall you, and circle back instead of burning minutes on a single item. Before test day, run at least one full timed session in the VerifiedDumps desktop or online test engine, so the clock never feels unfamiliar when it counts.

                                  To pass the Microsoft Dynamics 365 Customer Experience Analyst exam you need 700/1000, and the official registration fee is $165 USD (varies by region). Keep one thing in mind: a failed attempt is not discounted, so retaking the exam means paying $165 USD (varies by region) again in full. A practical safeguard is to sit a complete VerifiedDumps practice test a week or two before your exam date; if your timed scores are not sitting comfortably above the passing mark, consider pushing your booking back and drilling the weak domains first.

                                  The official prerequisites for the Microsoft Dynamics 365 Customer Experience Analyst exam are as follows: No formal prerequisites required, but recommended experience with Dynamics 365 and basic understanding of Microsoft Dataverse and Power Platform.. Requirements can change over time, so confirm the details on the official Microsoft exam page at https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-280/ before you book your seat.

                                  You can register through the official channels listed below:

                                  Exam delivery: Online proctored or onsite testing center (Pearson VUE).

                                  Microsoft points candidates toward the following official training options:

                                  Official training builds the theory; the 138 practice questions from VerifiedDumps show you how that theory appears in exam-style items, which is where most study plans actually pay off.

                                  Yes. A free PDF demo of the Microsoft Dynamics 365 Customer Experience Analyst practice questions is available on the VerifiedDumps samples page, so you can check the question style and difficulty before spending anything. Every purchase also includes 365 days of free updates, and if your product expires after that period, you can extend the update service from your member zone at 50% off.

                                  If you take the MB-280 exam within 60 days of your purchase and do not pass, VerifiedDumps offers a 100% money-back guarantee: send a scanned copy of your exam enrollment slip together with the official Score Report PDF within two days of your exam date, and the refund is processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to material that was downloaded without the exam actually being taken, or to free materials and expired orders. Prefer to keep studying instead? You can exchange your purchase for two additional exam products of equal value, free of charge, while keeping the update service on your original product. Delivery itself is instant: the download link is emailed within one minute of payment, and if nothing arrives within two hours, our support team will sort it out. There is no limit on how many computers you install the material on.

                                  The Microsoft Dynamics 365 Customer Experience Analyst syllabus is organized into 4 domains. The leading areas include Manage Dataverse and customer data, Implement security and governance, and Configure Dynamics 365 Customer Experience applications. For the complete, topic-by-topic breakdown, scroll up to the Exam Topics section above.

                                  Microsoft Dynamics 365 Customer Experience Analyst Sample Questions:

                                  Question #1

                                  The analytics team at your organization has created Power Bl reports that enrich data about your accounts from Dynamics 365 Sales with data NOT contained in Dynamics 365 Sales. The Power Bl reports are referenced by your executive leadership as the primary source of truth about account success metrics. Sales leadership has requested that sales users can see these insights about the accounts they have access to within Dynamics 365 Sales. You need to enable the insights to be available to sales users in Dynamics 365 Sales.
                                  What should you do?

                                  • A. Provide a link to the Power Bl report in the ribbon on the account form.
                                  • B. Embed the Power Bl Dashboard as a dashboard in the Dynamics 365 Sales application.
                                  • C. Create a dashboard in Dynamics 365 Sales that contains account data.
                                  • D. Embed the Power Bl report using contextual filtering for accounts.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).

                                  Question #2

                                  Your organization is using Dynamics 365 Sales to track its sales pipeline, and you have implemented sales forecasting using the out-of-the-box sample forecast configuration.
                                  The vice president of sales wants the forecast to categorize lost deals using the more detailed opportunity status code reasons of " Cancelled " and " Outsold. " You need to enable the detailed categorization requested by the vice president of sales.
                                  Which two actions should you take? Each answer presents part of a solution. (Choose two.) NOTE: Each correct selection is worth one point.

                                  • A. Create a new cloud flow to map opportunity state code to forecast category.
                                  • B. Update the field mappings in the Opportunity Forecast Category Mapping Process workflow.
                                  • C. Add the detailed lost reasons to the msdyn_forecastinstance status code option set.
                                  • D. Add the detailed lost reasons to the opportunity forecast category option set.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,D  🗳️

                                  Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).

                                  Question #3

                                  You are designing the user experience for sales users at your organization for a variety of tasks.
                                  One of the user experience requirements is for sales users to be able to see information from custom attributes created for originating leads for opportunities WITHOUT having to navigate to the Lead record.
                                  You are already signed in to the correct editing application and you now need to configure the user experience in Dynamics 365 Sales to enable this.
                                  Which five actions should you perform in sequence before saving and publishing your changes? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.
                                  NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select

                                  Reveal Solution  Discussion  0

                                  Correct Answer:


                                  Explanation:

                                  The correct order of actions to enable sales users to view information from custom attributes on leads directly within opportunity records, without navigating to the lead record, is as follows:
                                  * Select Tables > Lead.
                                  * In the Forms area, create a quick view form with the required columns.
                                  * Select Tables > Opportunity.
                                  * In the Forms area, select the main form you wish to update.
                                  * Add the quick view form as a component.
                                  Step by Step Comprehensive Detailed Explanation with ALL Microsoft Dynamics 365 References:
                                  * Select Tables > Lead:
                                  * Begin by selecting the Lead table, as the attributes that need to be displayed in the Opportunity form originate from the Lead record. This step ensures that you are working with the correct table that holds the data you need.
                                  Reference: Microsoft Documentation - Access and Customize Tables in Dynamics 365 In the Forms Area, Create a Quick View Form with the Required Columns:
                                  Within the Lead table, go to the Forms section and create a Quick View form. The Quick View form will be designed to include the necessary custom attributes from the Lead table.
                                  This step is crucial as the Quick View form will later be embedded in the Opportunity form to provide context about the originating lead.
                                  Reference: Microsoft Documentation - Create Quick View Forms
                                  Select Tables > Opportunity:
                                  After configuring the Quick View form in the Lead table, navigate to the Opportunity table where you will embed this Quick View form.
                                  In the Forms Area, Select the Main Form You Wish to Update:
                                  Within the Opportunity table, go to the Forms area, and select the Main Form that sales users will use. This is where you will add the Quick View form created from the Lead table.
                                  Reference: Microsoft Documentation - Customize Main Forms in Dynamics 365 Add the Quick View Form as a Component:
                                  Finally, add the previously created Quick View form as a component on the Opportunity Main Form. This will enable the embedded display of lead information, allowing users to view lead data directly within the Opportunity form.
                                  Once added, save and publish the form to make the changes effective.
                                  Reference: Microsoft Documentation - Add Quick View Forms to Other Forms By following these steps, sales users can access lead information within the Opportunity form itself, streamlining their workflow by removing the need to navigate to the Lead record.
                                  New

                                  Question #4

                                  You need to ensure the active stage of the business process flow is visible in a view on the Pet table that you share with the founder.
                                  Which two actions should you perform to meet the founder ' s requirements? Each correct answer presents a complete solution. (Choose two.) NOTE: Each correct selection is worth one point.

                                  • A. Create a new column on the Pet table and use a cloud flow to write the active stage from the Onboard new pet table to the new column
                                  • B. Create a new column on the Onboard new pet table and use a cloud flow to write the active stage from the Pet table to the new column.
                                  • C. Using the Active Pets view, edit the columns to add the new columns, save the edited view as a new view, and then share the view with the owner.
                                  • D. Using the My Pets view, edit the columns to add the new columns, save the edited view as a new view, and then share the view with the owner.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,C  🗳️

                                  Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).

                                  Question #5

                                  You are setting up the product catalog in Dynamics 365 Sales.
                                  You have the following promotions:
                                  * Customers receive a free mug with the purchase of one can of soda.
                                  * Customers receive a five percent price decrease on the purchase of 12 cases of soda.
                                  * Soda has various prices based on whether the purchase is for one can, one six-pack, or a case.
                                  You need to set up the promotion in the product catalog.
                                  Which features should you configure? To answer, move the appropriate features to the correct requirements.
                                  You may use each feature once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point.

                                  Reveal Solution  Discussion  0

                                  Correct Answer:


                                  Explanation:

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