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Some candidates print their study material; others prefer to drill on a laptop or a phone between meetings. That is why VerifiedDumps offers the Microsoft Dynamics 365 Customer Experience Analyst (MB-280) preparation package as a printable PDF, a desktop test engine, and an online test engine, so your routine decides the format, not the other way around.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Experience Analyst |
| Exam Number: | MB-280 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate |
| Real Exam Qty: | 40-60 |
| Exam Format: | Scenario-based questions, Case studies, Multiple response, Multiple choice |
| Available Languages: | Japanese, Simplified Chinese, English, Spanish, Korean, German, French |
| Passing Score: | 700/1000 |
| Certificate Validity Period: | 1 year (renewable via Microsoft certification renewal assessment) |
| Exam Duration: | 100-120 |
| Exam Price: | $165 USD (varies by region) |
| Recommended Training: | Microsoft Learn - MB-280 Learning Path Dynamics 365 Customer Experience training modules |
| Exam Registration: | Microsoft Learn MB-280 Exam Page Pearson VUE Microsoft Exams Registration |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or onsite testing center (Pearson VUE) |
| Pre Condition: | No formal prerequisites required, but recommended experience with Dynamics 365 and basic understanding of Microsoft Dataverse and Power Platform. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-280/ |
| Section | Objectives |
|---|---|
| Topic 1: Configure Dynamics 365 Customer Experience applications | - Customize user experience
|
| Topic 2: Manage Dataverse and customer data | - Dataverse data model
|
| Topic 3: Implement security and governance | - Security model
|
| Topic 4: Configure automation and integrations | - Integration scenarios
|
The Microsoft Dynamics 365 Customer Experience Analyst exam is the official Microsoft assessment behind the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate credential, which sits at the Associate level. Passing it confirms that your skills meet the vendor's current requirements rather than a textbook outline. It also connects with related certifications such as Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate, Microsoft Certified: Power Platform Functional Consultant Associate, so it can anchor a broader certification path.
According to the official exam information, the Microsoft Dynamics 365 Customer Experience Analyst exam includes 40-60 questions and gives you 100-120 to complete them. Treat that as a pacing exercise, not just a knowledge check: bank the questions you know first, flag the ones that stall you, and circle back instead of burning minutes on a single item. Before test day, run at least one full timed session in the VerifiedDumps desktop or online test engine, so the clock never feels unfamiliar when it counts.
To pass the Microsoft Dynamics 365 Customer Experience Analyst exam you need 700/1000, and the official registration fee is $165 USD (varies by region). Keep one thing in mind: a failed attempt is not discounted, so retaking the exam means paying $165 USD (varies by region) again in full. A practical safeguard is to sit a complete VerifiedDumps practice test a week or two before your exam date; if your timed scores are not sitting comfortably above the passing mark, consider pushing your booking back and drilling the weak domains first.
The official prerequisites for the Microsoft Dynamics 365 Customer Experience Analyst exam are as follows: No formal prerequisites required, but recommended experience with Dynamics 365 and basic understanding of Microsoft Dataverse and Power Platform.. Requirements can change over time, so confirm the details on the official Microsoft exam page at https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-280/ before you book your seat.
You can register through the official channels listed below:
Exam delivery: Online proctored or onsite testing center (Pearson VUE).
Microsoft points candidates toward the following official training options:
Official training builds the theory; the 138 practice questions from VerifiedDumps show you how that theory appears in exam-style items, which is where most study plans actually pay off.
Yes. A free PDF demo of the Microsoft Dynamics 365 Customer Experience Analyst practice questions is available on the VerifiedDumps samples page, so you can check the question style and difficulty before spending anything. Every purchase also includes 365 days of free updates, and if your product expires after that period, you can extend the update service from your member zone at 50% off.
If you take the MB-280 exam within 60 days of your purchase and do not pass, VerifiedDumps offers a 100% money-back guarantee: send a scanned copy of your exam enrollment slip together with the official Score Report PDF within two days of your exam date, and the refund is processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to material that was downloaded without the exam actually being taken, or to free materials and expired orders. Prefer to keep studying instead? You can exchange your purchase for two additional exam products of equal value, free of charge, while keeping the update service on your original product. Delivery itself is instant: the download link is emailed within one minute of payment, and if nothing arrives within two hours, our support team will sort it out. There is no limit on how many computers you install the material on.
The Microsoft Dynamics 365 Customer Experience Analyst syllabus is organized into 4 domains. The leading areas include Manage Dataverse and customer data, Implement security and governance, and Configure Dynamics 365 Customer Experience applications. For the complete, topic-by-topic breakdown, scroll up to the Exam Topics section above.
The analytics team at your organization has created Power Bl reports that enrich data about your accounts from Dynamics 365 Sales with data NOT contained in Dynamics 365 Sales. The Power Bl reports are referenced by your executive leadership as the primary source of truth about account success metrics. Sales leadership has requested that sales users can see these insights about the accounts they have access to within Dynamics 365 Sales. You need to enable the insights to be available to sales users in Dynamics 365 Sales.
What should you do?
Correct Answer: D 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
Your organization is using Dynamics 365 Sales to track its sales pipeline, and you have implemented sales forecasting using the out-of-the-box sample forecast configuration.
The vice president of sales wants the forecast to categorize lost deals using the more detailed opportunity status code reasons of " Cancelled " and " Outsold. " You need to enable the detailed categorization requested by the vice president of sales.
Which two actions should you take? Each answer presents part of a solution. (Choose two.) NOTE: Each correct selection is worth one point.
Correct Answer: B,D 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
You are designing the user experience for sales users at your organization for a variety of tasks.
One of the user experience requirements is for sales users to be able to see information from custom attributes created for originating leads for opportunities WITHOUT having to navigate to the Lead record.
You are already signed in to the correct editing application and you now need to configure the user experience in Dynamics 365 Sales to enable this.
Which five actions should you perform in sequence before saving and publishing your changes? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select
Correct Answer:

Explanation:
The correct order of actions to enable sales users to view information from custom attributes on leads directly within opportunity records, without navigating to the lead record, is as follows:
* Select Tables > Lead.
* In the Forms area, create a quick view form with the required columns.
* Select Tables > Opportunity.
* In the Forms area, select the main form you wish to update.
* Add the quick view form as a component.
Step by Step Comprehensive Detailed Explanation with ALL Microsoft Dynamics 365 References:
* Select Tables > Lead:
* Begin by selecting the Lead table, as the attributes that need to be displayed in the Opportunity form originate from the Lead record. This step ensures that you are working with the correct table that holds the data you need.
Reference: Microsoft Documentation - Access and Customize Tables in Dynamics 365 In the Forms Area, Create a Quick View Form with the Required Columns:
Within the Lead table, go to the Forms section and create a Quick View form. The Quick View form will be designed to include the necessary custom attributes from the Lead table.
This step is crucial as the Quick View form will later be embedded in the Opportunity form to provide context about the originating lead.
Reference: Microsoft Documentation - Create Quick View Forms
Select Tables > Opportunity:
After configuring the Quick View form in the Lead table, navigate to the Opportunity table where you will embed this Quick View form.
In the Forms Area, Select the Main Form You Wish to Update:
Within the Opportunity table, go to the Forms area, and select the Main Form that sales users will use. This is where you will add the Quick View form created from the Lead table.
Reference: Microsoft Documentation - Customize Main Forms in Dynamics 365 Add the Quick View Form as a Component:
Finally, add the previously created Quick View form as a component on the Opportunity Main Form. This will enable the embedded display of lead information, allowing users to view lead data directly within the Opportunity form.
Once added, save and publish the form to make the changes effective.
Reference: Microsoft Documentation - Add Quick View Forms to Other Forms By following these steps, sales users can access lead information within the Opportunity form itself, streamlining their workflow by removing the need to navigate to the Lead record.
New
You need to ensure the active stage of the business process flow is visible in a view on the Pet table that you share with the founder.
Which two actions should you perform to meet the founder ' s requirements? Each correct answer presents a complete solution. (Choose two.) NOTE: Each correct selection is worth one point.
Correct Answer: A,C 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
You are setting up the product catalog in Dynamics 365 Sales.
You have the following promotions:
* Customers receive a free mug with the purchase of one can of soda.
* Customers receive a five percent price decrease on the purchase of 12 cases of soda.
* Soda has various prices based on whether the purchase is for one can, one six-pack, or a case.
You need to set up the promotion in the product catalog.
Which features should you configure? To answer, move the appropriate features to the correct requirements.
You may use each feature once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point.
Correct Answer:

Explanation:
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