WGU Organizational-Behavior Exam : WGU Organizational Behavior (GTO1, C715)

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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. A project team was formed to complete a specific project. At the end of the first 6 months, the team was unable to deliver the results. The main cause was several team members spending significant time mistakenly working on the same tasks. Which role of a team lead is most useful in the given case?

A) Coordinator
B) Controller
C) Motivator
D) Planner

2. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) A climate of trust, members who fill role demands, and an absence of conflict
B) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
C) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
D) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands

3. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Compromising
B) Devil's advocate
C) Problem solving
D) Smoothing

4. An employee is motivated by economic success, well-being, world peace, and autonomy and self-reliance in the workplace. Which of the employee's motives is an instrumental value?

A) Economic
B) Prosperity
C) World peace
D) Autonomy and self-reliance

5. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Establish more rigid role definition for group members
B) Give group rewards rather than individual rewards
C) Have the group avoid competition with other groups
D) Give individual rewards rather than group rewards

Solutions: