Pegasystems PEGACPCSD23V1 Exam : Certified Pega Customer Service Developer 23

Pegasystems PEGACPCSD23V1 exam
  • Exam Code: PEGACPCSD23V1
  • Exam Name: Certified Pega Customer Service Developer 23
  • Updated: Sep 14, 2026
  • Q & A: 0 Questions and Answers
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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionWeightObjectives
Application Development15%- Application Design
  • 1. Coexistence Configuration
  • 2. Center-Out Architecture
  • 3. Modular Enterprise Reuse
Reporting5%- Reporting and Analytics
  • 1. Dashboards
  • 2. Insights
Interaction Management20%- Customer Interaction Handling
  • 1. Interaction Management Concepts
  • 2. Customer Engagement Processes
  • 3. Dialog Configuration
Channels15%- Omnichannel Customer Service
  • 1. Email Bot Configuration
  • 2. Pega Call Configuration
  • 3. Pega Digital Messaging
  • 4. Web Messaging Configuration
  • 5. Messaging AI Configuration
Case Management10%- Service Request Management
  • 1. Case Creation Best Practices
  • 2. Create Service Requests
  • 3. Case Behavior Configuration
Data Integration15%- Common Data Model
  • 1. External Storage Configuration
  • 2. Purpose of the Common Data Model
  • 3. Relationship Configuration
  • 4. Data Model Components
  • 5. Storage Options
  • 6. Entities and Case Types
User Experience20%- Customer Service User Interface
  • 1. Constellation UX Best Practices
  • 2. Composite Best Practices
  • 3. Composite Tab Configuration

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