Avaya 3000-3 Exam : Avaya Small and Medium Enterprise (SME) Communications Solutions Exam

Avaya 3000-3 exam
  • Exam Code: 3000-3
  • Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
  • Updated: Jul 17, 2026
  • Q & A: 59 Questions and Answers
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Avaya 3000-3 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Telephony & Messaging Applications15%- Meet-me conferencing and CCR reporting
- One-X Portal and user applications
- VoiceMail Pro and auto attendant
Topic 2: Maintenance & Troubleshooting10%- Fault diagnosis and monitoring
- Common issue resolution
- Performance verification
Topic 3: Implementation & Configuration25%- System setup, user and extension configuration
- Call routing, ARS, trunk configuration
- Licensing and feature activation
Topic 4: Solution Design & Architecture20%- IP Office platform selection and sizing
- Site topology, scalability, and capacity planning
- Small Community Network (SCN) design
Topic 5: Infrastructure Data Gathering15%- Data network assessment and integration needs
- Existing PBX, dial plan, and telecom infrastructure
- Customer productivity and business requirements
Topic 6: IP Office Hardware & Components15%- Control units and expansion modules
- Power options and hardware compatibility
- Interface cards and endpoint support

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Upgrade Delta Server to the latest release using the IP Office Admin software.
B) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
C) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
D) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.


2. In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A) General
B) Advanced
C) Dependencies
D) Log on


3. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Research possible causes and implement a solution
B) Duplicate the issue and obtain traces.
C) Test and document the results of the implemented solution.
D) Upgrade or downgrade the IP Office core software to fix the issue.
E) Replace hardware outside warranty.


4. A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server?

A) The registry key is a string containing the name of the share.
B) IP Office must be in a SCN.
C) The Workgroup name must be in each server.
D) VoiceMail Pro must be part of the domain.


5. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) QSIG-B
B) H.450
C) IP Office SCN
D) QSIG-A


Solutions:

Question # 1
Answer: C
Question # 2
Answer: D
Question # 3
Answer: A,B,C
Question # 4
Answer: A
Question # 5
Answer: C

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