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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. What does Native Voice and Data Transfer do?

A) Allow a Supervised Transfer to a Supervisor's phone.
B) Transfer voice and data from an outbound or blend Job to a blend or inbound job.
C) Allow a Blind Transfer to a Supervisor's phone.
D) Transfer voice and data from an outbound job to an outbound job.

2. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
B) The dialer's disk capacity was not sized properly when the dialer was installed.
C) A database backup has not been run recently.
D) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
E) The db_maintenance script is not scheduled in cron.

3. Which command would you run to check that the link to a "Time Server" is functioning and is stable?

A) netstat -r
B) ethtool eth0
C) ntpstat
D) ethtool eth1

4. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
B) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
C) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
D) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.
E) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.

5. Which statement is accurate regarding Avaya Proactive Contact Supervisor?

A) The Hierarchy Manager tool is accessed through Editor.
B) Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
C) Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
D) Agent Blending Administrator is accessible through Analyst.

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