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EXIN ITIL 4 Foundation Sample Questions:

1. Which two practices interact the MOST with the service desk practice?

A) Incident management and service request management
B) Service request management and deployment management
C) Change enablement and incident management
D) Deployment management and change enablement

2. Which is NOT a component of the service value system?

A) Continual improvement
B) The service value chain
C) Opportunity and demand
D) Governance

3. Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

A) Partners and suppliers
B) Information and technology
C) Value streams and processes
D) Organizations and people

4. Which of the following statements about 'outcomes' is TRUE?

A) The delivery of products to a stakeholder is enabled by outcomes
B) An outcome depends on at least one output to deliver a result
C) Outcomes provide assurance to stakeholders regarding the performance of a service
D) The level of expenses regarding a technology for a service is defined by an outcome

5. A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A) Incident management
B) Service request management
C) Problem management
D) Change enablement

Solutions: