[Mar-2025] Financial-Services-Cloud Braindumps – Financial-Services-Cloud Questions to Get Better Grades
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Salesforce Financial-Services-Cloud (FSC) Accredited Professional Certification Exam is an excellent way to demonstrate your expertise in the financial services industry and stand out from the competition. It can help you advance your career by opening up new job opportunities and increasing your earning potential. Employers often prefer to hire certified professionals as they are considered more knowledgeable and skilled in their field.
Salesforce Financial-Services-Cloud (FSC) Accredited Professional Certification Exam is designed for professionals who work in the financial services industry and want to demonstrate their expertise in using Salesforce's Financial Services Cloud. Salesforce Financial Services Cloud (FSC) Accredited Professional certification exam is ideal for financial advisors, wealth managers, and other financial professionals who use Salesforce as their primary customer relationship management (CRM) tool. Salesforce Financial Services Cloud (FSC) Accredited Professional certification exam tests the candidate's knowledge of the Financial Services Cloud features, including client onboarding, financial planning, investment management, and compliance management.
NEW QUESTION # 63
The Salesforce Admin of Lake Tahoe Bank wants to implement Financial Services Cloud using the individual object model. What are the steps to disable person accounts? (Choose Three)
- A. Remove Person Account record types from the Individual Record Type Mapper.
- B. Assign the Person Account record type to the user profiles.
- C. Disable the Person Account custom setting.
- D. Assign the Individual record type to the user profiles.
- E. Log a case with Salesforce to perform the conversion from Person Accounts to the individual model.
Answer: A,D,E
Explanation:
The following steps are required to disable Person Accounts and use the Individual object model in Financial Services Cloud:
Log a case with Salesforce to perform the conversion from Person Accounts to the individual model. You need to contact Salesforce Support to request the conversion from Person Accounts to the individual model. This is an irreversible process that affects your data model and user interface. You should carefully evaluate your business needs and test the functionality in a sandbox or developer org before requesting the conversion in production.
Remove Person Account record types from the Individual Record Type Mapper. You need to remove any Person Account record types that are mapped to Individual record types in the Individual Record Type Mapper. This is a custom setting that defines how records are created when using certain features, such as Einstein Data Capture or Salesforce Inbox. You can access this setting by going to Setup > Financial Services Settings > Individual Record Type Mapper.
Assign the Individual record type to the user profiles. You need to assign the Individual record type to the user profiles that need to create or access Individual records. The Individual record type is a standard record type on the Account object that represents an individual person who is not directly related to your business, such as a prospect, influencer, or household member. You can assign record types by going to Setup > Profiles > Object Settings > Accounts > Record Types. Verified Reference: : Salesforce Help Article 5 : Salesforce Help Article 6 : Salesforce Help Article 7
NEW QUESTION # 64
Scott Adams calls his Personal Banker Hank Burton to apply for a loan to buy a boat. Hanks wants to refer Scott to the loan department, but the current process is manual and time-consuming. Hank is asking the bank's System Administrator to automate Referral creation in Salesforce. How can the Admin speed up and simplify Referral creation?
- A. Use the Case process and create Cases with Case Type 'Referrar'.
- B. Use
- C. Use Global Action To create Referrals.
- D. Write a trigger to create Referrals from a 'Create Referral* button.
Answer: C
Explanation:
To speed up and simplify Referral creation in Salesforce, the Admin can use Global Action to create Referrals. Global Actions are actions that let users create records without leaving their current page or context. By using Global Actions, the Admin can enable Hank to create Referrals from any page in Salesforce, such as Chatter, Home, or Account pages. The Admin can also customize the layout and fields of the Global Action to capture only relevant information for Referrals
NEW QUESTION # 65
Which three types of Account-Account relationships are displayed in the Actionable Relationship Center?
- A. Accounts & Peers
- B. Accounts & Members
- C. Accounts & Groups
- D. Accounts & Businesses
Answer: A,B,C
NEW QUESTION # 66
Which three referral metrics are tracked with custom components included in Financial Services Cloud?
- A. Web to Lead Referrals
- B. Referrals Assigned to me
- C. My Approved Referrals
- D. Expressed interests
- E. My Top Referrers
Answer: B,D,E
Explanation:
The following referral metrics are tracked with custom components included in Financial Services Cloud:
Expressed interests: This metric shows the number of referrals that have a specific expressed interest, such as a mortgage, a credit card, or a checking account. You can use this metric to understand the customer needs and interests that generate the most referrals.
My Top Referrers: This metric shows the top referrers who have created referrals for you, ranked by the number of referrals and the conversion rate. You can use this metric to identify and appreciate your best sources of business.
Referrals Assigned to me: This metric shows the number of referrals that are assigned to you and their status, such as New, In Progress, or Closed. You can use this metric to monitor and manage your referral pipeline and prioritize your follow-up actions. Verified Reference: : Salesforce Financial Services Cloud User Guide, page 40. : Salesforce Financial Services Cloud User Guide, page 41. : Salesforce Financial Services Cloud User Guide, page 42.
NEW QUESTION # 67
Which three permission sets grant access or extend permissions for record alerts in Financial Services Cloud (FSC)?
- A. OmniStudio Admin permission set
- B. OmniStudio User permission set
- C. FSC Basic permission set
- D. FSC Foundations permission set
- E. FSC Standard permission set
Answer: B,D,E
Explanation:
Explanation
Record alerts are a feature of Financial Services Cloud that let users create and display alerts on record pages to highlight important information or actions. Record alerts are based on OmniStudio, a low-code platform for building digital experiences in Salesforce. To access or extend permissions for record alerts in Financial Services Cloud, users need to have one of the following permission sets:
FSC Standard permission set: This permission set grants access to the core features of Financial Services Cloud, including record alerts. Users with this permission set can view and create record alerts on supported objects, such as accounts, contacts, financial accounts, and opportunities1.
FSC Foundations permission set: This permission set grants access to the common features of Financial Services Cloud that are shared across subverticals, such as retail banking, wealth management, and insurance. Users with this permission set can view and create record alerts on supported objects2.
OmniStudio User permission set: This permission set grants access to the OmniStudio features, such as OmniScripts, DataRaptors, Integration Procedures, and Record Alerts. Users with this permission set can view and create record alerts on any object that has the Record Alert component enabled3.
References:
FSC Standard Permission Set
FSC Foundations Permission Set
OmniStudio User Permission Set
NEW QUESTION # 68
What is the purpose of the ideas community? (2 answers)
- A. To provide access to articles that answer questions around an idea theme
- B. To invite customers, partners, and employees to submit ideas
- C. To comment on and vote for ideas posted by other community members
- D. To post customer ideas by logging cases on the Ideas tab of the portal
Answer: B,C
NEW QUESTION # 69
A banking client currently manages its onboarding process manually with paper forms. To optimize the process, the client wants to digitize and automate as much as possible. The bank wants its clients to manage the forms in a portal and leverage e-signatures for processing.
Which three steps are needed to document this requirement following the discovery session?
- A. Document the business process flows.
- B. Understand the journey!for the multiple personas involved in the process.
- C. Create a visual flow diagram.
- D. Design the solution using the Financial Services Cloud components.
- E. Determine the best e-sigTiature solution to use.
Answer: A,B,E
Explanation:
Explanation
The following steps are needed to document the requirement for digitizing and automating the customer onboarding process following the discovery session:
Document the business process flows. You need to document the current and future state of the business process flows for customer onboarding, such as the steps, inputs, outputs, decisions, and dependencies involved in each flow. You can use tools such as diagrams, charts, or tables to illustrate the process flows and identify the pain points, gaps, or opportunities for improvement.
Understand the journey for the multiple personas involved in the process. You need to understand the journey for each persona that participates in or interacts with the customer onboarding process, such as the customer, the client specialist, or the manager. You can use tools such as personas, journey maps, or user stories to capture the needs, goals, pain points, and expectations of each persona and how they experience the process from their perspective.
Determine the best e-signature solution to use. You need to determine the best e-signature solution to use for collecting and processing digital signatures from customers during the onboarding process. You can use tools such as research, analysis, or comparison to evaluate different e-signature solutions based on criteria such as functionality, compatibility, security, cost, or user feedback. Verified References: :
Salesforce Help Article [11] : Salesforce Help Article [12] : Salesforce Help Article [13]
NEW QUESTION # 70
An insurance company aims to improve a call center's productivity. A detailed analysis discovered that agents spend a lot of time capturing data while adding and updating beneficiary details. Capturing premium payment details (payment date and frequency) is another time-consuming task. Which action should a Financial Services Cloud consultant take to resolve the issue?
- A. Create an Action Plan Template for capturing beneficiary data and payment information.
- B. Install an Insurance Data AppExchange package.
- C. Utilize Insurance Flow Templates.
- D. Provide a better user interface by building Lightning web components for beneficiary data and payment information.
Answer: C
Explanation:
Explanation
A Financial Services Cloud consultant can suggest utilizing Insurance Flow Templates to resolve the issue of improving the call center's productivity and reducing the time spent on capturing data for beneficiary details and premium payment details. Insurance Flow Templates are prebuilt flow templates that guide users through the steps of creating or updating insurance policies and beneficiaries in Financial Services Cloud. The templates can be customized to suit the specific needs and requirements of the insurance company. By using Insurance Flow Templates, the call center agents can streamline their data entry process and provide better service to their customers.
References:
[Insurance Flow Templates]
[Customize Insurance Flows]
NEW QUESTION # 71
The Salesforce Admin at Lake Tahoe Bank is implementing Financial Services Cloud and wants to rollup financial data at the client and group levels? What functionality can Rollup By Lookup (RBL) provide for this requirement?
- A. When you edit a financial account record or primary Group membership, the Rollup By Lookup (RBL) configuration updates the corresponding RBL summaries at the client and Group levels.
- B. Rollups for multiple joint owners are not supported.
- C. RBL calculations can't be disabled when importing data into your Salesforce org.
- D. An RBL rule displays summary calculations of financial account information, such as account balances.
- E. Rollup By Lookup (RBL) displays associated records for Financial Accounts, Financial Goals and Opportunities.
Answer: A,D,E
NEW QUESTION # 72
The Salesforce Admin at Lake Tahoe Bank is implementing Financial Services Cloud and wants to roll up customer data at the client and group levels. What functionality can Rollup By Lookup (RBL) provide for this requirement?
- A. When you edit a financial account record or primary Group membership, the Rollup By Lookup (RBL) configuration updates the corresponding RBL summaries at the client and Group levels.
- B. Rollup By Lookup (RBL) displays associated records for Financial Accounts. Financial Goals, and Opportunities.
- C. Rollups for multiple joint owners are not supported
- D. An RBL rule displays summary calculations of financial account information, such as account balances.
- E. RBL calculations can not be disabled when importing data into your Salesforce org.
Answer: A,B,D
Explanation:
The functionality that Rollup By Lookup (RBL) can provide for rolling up customer data at the client and group levels are as follows:
An RBL rule displays summary calculations of financial account information, such as account balances, net worth, total assets, total liabilities, and so on1.
When you edit a financial account record or primary group membership, the Rollup By Lookup (RBL) configuration updates the corresponding RBL summaries at the client and group levels1.
Rollup By Lookup (RBL) displays associated records for Financial Accounts, Financial Goals, and Opportunities on the client and group pages1. Verified Reference: 1
NEW QUESTION # 73
A consulting firm is asked to add Events and Milestones to a Lightning record page to give financial advisors deeper insights into their customers' lives.
What should the consultant configure to enable advisors to capture Once-in-a-Lifetime events and, at the same time, prevent users from accidentally creating more than one event of such an event type?
- A. Once-in-a-Lifetime event types
- B. Single event types
- C. Special event types
- D. Unique event types
Answer: D
Explanation:
To enable advisors to capture Once-in-a-Lifetime events and prevent users from accidentally creating more than one event of such an event type, the consultant should configure Unique event types. Unique event types are event types that can only be created once for each contact or individual, such as birth, death, or marriage. By using Unique event types, the consultant can ensure that advisors can capture important life events for their customers and avoid duplication or inconsistency.
NEW QUESTION # 74
What type of record access can an administrator grant (2 answers)
- A. Read/Write/Delete
- B. Read/Write only
- C. Read/Write/Transfer
- D. Read only
Answer: B,D
NEW QUESTION # 75
What benefits do Flows for Financial Services Cloud offer to support customer onboarding? (Choose Two)
- A. Flows enable customers to book appointments with the nght specialist at the right time and place through self-service scheduling
- B. Flows enable customers to schedule appointments via customer communities, motxie apps. or websites.
- C. Flows systematically capture and visualize important customer Life Events to drive more personalized and need-based engagements.
- D. Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to * navigate to different screens.
- E. Flows enable customers to schedule appointments via customer communities, mobile apps. or websites.
Answer: B,D
Explanation:
Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to navigate to different screens. Flows can simplify and streamline the customer onboarding process by automating tasks and collecting information in an easy and intuitive way. You can use Flows to create service requests that capture the customer's details and update the related records in one place.
Flows enable customers to schedule appointments via customer communities, mobile apps. or websites. Flows can integrate with Experience Cloud sites, mobile apps, or websites to provide self-service options for customers. You can use Flows to create appointment scheduling forms that allow customers to book appointments with the right specialist at the right time and place. Verified Reference: : Salesforce Help Article 3 : Salesforce Help Article 4
NEW QUESTION # 76
What capability included in the Financial Services Cloud license can assist bankers in focusing on the most promising referrals?
- A. Intelligent Need-Based Referrals and Scoring
- B. Referral Approval Processes
- C. Einstein Referral Scoring for Financial Services Cloud
- D. Referral Routing Rules
Answer: A
NEW QUESTION # 77
A wealth management firm is looking to start tracking its clients' hobbies for marketing purposes in Salesforce. Which Financial Services Cloud feature is most suitable for this?
- A. Topics
- B. Engagement Topics
- C. Interest Tags
- D. Alerts
Answer: C
Explanation:
The Financial Services Cloud feature that is most suitable for tracking clients' hobbies for marketing purposes is Interest Tags. Interest Tags are features that allow users to add tags to contacts or individuals based on their interests or preferences. Users can create custom interest tags or use predefined ones from FSC. By using Interest Tags, the wealth management firm can capture its clients' hobbies and use them for marketing segmentation or personalization.
NEW QUESTION # 78
When converting a lead, how can an administrator capture custom lead data on the converted contact?
- A. Map custom lead fields to custom contact fields
- B. Use the data loader to move the custom lead data
- C. Map custom lead field to the standard lead field
- D. Use the lead conversion wizard to select the fields
Answer: A
NEW QUESTION # 79
What should an administrator consider when setting up case feed?
- A. Case feed requires the Service Cloud User feature license
- B. The Use Case Feed permission is automatically active for all profiles
- C. Case feed replaces the standard case detail page by default
- D. Chatter Feed tracking must be enabled for the case object.
Answer: D
NEW QUESTION # 80
A Financial Services Cloud (FSC) administrator wants to create a new FSC permission set that includes the Access Interest Tags for Financial Services Cloud permission.
Which two permission sets should be cloned to create this new permission set and give access to interest tags?
- A. FSC Basic permission set
- B. FSC Foundations permission set
- C. FSC Standard permission set
- D. FSC Extension permission set
Answer: B,D
Explanation:
Explanation
The Access Interest Tags for Financial Services Cloud permission is included in two permission sets that are provided by FSC:
FSC Foundations permission set: This permission set grants access to the core features of FSC, such as financial accounts, account groups, households, goals, referrals, and interest tags7.
FSC Extension permission set: This permission set grants access to additional features of FSC that extend beyond the core functionality, such as action plans, relationship groups, relationship maps, client tasks, client notes, and interest tags8.
To create a new FSC permission set that includes the Access Interest Tags for Financial Services Cloud permission, either of these permission sets can be cloned and modified as needed.
References:
FSC Foundations Permission Set
FSC Extension Permission Set
NEW QUESTION # 81
What 2 considerations should the Salesforce Administrator review before implementing Flow for customer onboarding?
- A. Use Field Level Secunty on Milestones
- B. The Flow users require a Flow Permission Set License.
- C. Flow Screen Input Components can only be used in Financial Service Cloud Flow Templates
- D. Flow for Financial Service Cloud is not available for Ihe Individual Object Model.
Answer: A,B
NEW QUESTION # 82
Salesforce provides a robust set of automation features to help save time and resources. For example, a system administrator can use Flow Builder to automate most of an organization's repetitive business processes.
Which use case is a suitable fit for Flow Builder?
- A. Perform an operation for more records than schedule-triggered flows allow
- B. Collect input from internal users with a form placed on a Lightning page cKlaunched by a button.
- C. Suggest offers and actions to users that are tailored to meet an organization's unique business criteria.
- D. Coordinate multiple flows and assign them to multiple teams or individuals.
Answer: B
Explanation:
Explanation
A suitable use case for Flow Builder is to collect input from internal users with a form placed on a Lightning page or launched by a button. Flow Builder is a tool that allows users to automate business processes by building flows that guide users through screens, execute logic, manipulate data, and interact with Salesforce and external systems. By using Flow Builder, the system administrator can create a flow that collects input from internal users with a form and performs actions based on the input.
NEW QUESTION # 83
Which 3 options does the Financial Services Cloud application offer to view and update Account-Account.
Account-Contact, and Contact-Contact Relationships?
- A. Actionable Relationship Center
- B. Life Events Component
- C. Family Members Component
- D. Relationship Map
- E. Group Members Component
Answer: A,D,E
Explanation:
Explanation
The following options are available to view and update Account-Account, Account-Contact, and Contact-Contact Relationships in Financial Services Cloud:
Actionable Relationship Center: This is a Lightning component that displays a list of all the relationships for a client or a group. You can use it to view, create, edit, and delete relationships.
Relationship Map: This is a Lightning component that displays a graphical representation of all the relationships for a client or a group. You can use it to visualize and navigate the relationship network.
Group Members Component: This is a Lightning component that displays a list of all the members of a group. You can use it to view, add, and remove group members. Verified References: : Salesforce Financial Services Cloud User Guide, page 34. : Salesforce Financial Services Cloud User Guide, page
36. : Salesforce Financial Services Cloud User Guide, page 38.
NEW QUESTION # 84
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