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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Reporting & Analytics | 14% | - Standard reports and dashboards
- Report templates and configuration
- Data export and analysis
|
| Topic 2: Service Execution & Completion | 16% | - Forms, reports, and documentation
- Service call lifecycle
- Effort, material, and expense recording
|
| Topic 3: Master Data Management | 12% | - Equipment, item, and service call setup
- Organizational structure configuration
- Partners, skills, and service contracts
|
| Topic 4: Mobile Application | 16% | - Offline functionality and data synchronization
- Check-in, checkout, and time recording
- Field service mobile app features
|
| Topic 5: Workforce Management & Dispatching | 16% | - Crowd service and technician management
- Resource planning and scheduling
- Activity assignment and optimization
|
| Topic 6: Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA
- Smart forms and customizations
- Security and permissions
|
| Topic 7: SAP Field Service Management Fundamentals | 12% | - Solution overview and architecture
- Core business processes
- Navigation and basic administration
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.
- A. Master Data
- B. Administration
- C. Planning and Dispatching
- D. Smart forms and Feedback
Reveal Solution
Discussion
Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.
- A. Purchase orders are approved when all materials are approved
- B. By assigning permission for approval, all relevant objects appear on the Journal ready for action
- C. Business rules are necessary for activating the approval necessity in a company
- D. It is possible to change amount/quantity of efforts prior to approval
Reveal Solution
Discussion
Technicians on mobile can. Choose Three correct answers.
- A. Mark a job as 'technically complete
- B. Checkout a service assignment
- C. add Skills to an Activity
- D. Decide if their device is geo located or not
Reveal Solution
Discussion
Your customer needs a checklist where an element repeats itself. What checklist element is used to create such functionality? Choose the correct answer.
- A. Attachment element (with multi-attachment activated)
- B. Series element
- C. Table element (with unlimited rows)
Reveal Solution
Discussion
Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.
- A. Android
- B. Windows-Desktop
- C. IOS
- D. Windows Mobile
- E. Blackberry
Reveal Solution
Discussion
Correct Answer: A,B,C,D 🗳️
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