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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Web Client & Agent Interface | 30% | - User authentication and permissions - Call handling and features - Agent desktop functionality - Web Client installation and configuration |
| Topic 2: SCCS Fundamentals & Architecture | 25% | - SCCS Express overview - Deployment models - System components and architecture |
| Topic 3: TAPI Integration & Configuration | 25% | - TAPI service provider setup - Third-party application integration - TAPI standards and interface |
| Topic 4: Maintenance, Troubleshooting & Administration | 20% | - Upgrades and backups - System monitoring and logs - Common issues and resolution |
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