Novell Service and support - 50-658

Novell 50-658 test insides dumps
  • Exam Code: 50-658
  • Exam Name: Service and support
  • Updated: Sep 08, 2026
  • Q & A: 174 Questions and Answers
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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Messaging and Collaboration- GroupWise Support
  • 1. GroupWise administration and troubleshooting
    Security and Access Management- Access control systems
    • 1. Novell Access Manager concepts
      • 2. Authentication and authorization troubleshooting
        Novell Enterprise Products Support- Directory Services
        • 1. Identity management fundamentals
          • 2. Novell eDirectory support and troubleshooting
            - Infrastructure Services
            • 1. Open Enterprise Server support concepts
              • 2. Network service configuration and maintenance
                General Troubleshooting and Support Skills- Problem Diagnosis
                • 1. Incident analysis and resolution methodology
                  • 2. System monitoring and diagnostics
                    - Support Processes
                    • 1. Escalation procedures
                      • 2. Technical support workflows
                        Client and Systems Management- Endpoint Management
                        • 1. ZENworks configuration management
                          • 2. ZENworks asset management basics

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