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Avaya IP Office Configuration and Maintenance Sample Questions:

1. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is not logged into the telephone.
B) The CCR Agent is in After Call Work (ACW).
C) All of the CCR licenses are being used.
D) The CCR Agent is checked on the user's telephony tab.
E) The CCR Agent is not a CCR administrator.

2. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) The 5420 DS is corrupted and must be replaced.
B) Start the IP Office Manager application.
C) The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the telephone will start to work.
D) If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be corrected.

3. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message in left. The customer does not want to install any software in the organization's client PCs.
Which application would satisfy the customer's requirement?

A) Unified Messaging
B) Voicemail Pro with IMS
C) Outcalling
D) Message Manager
E) Voicemail Pro with UMS

4. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality?

A) CCR
B) ContactStore
C) Voicemail Pro
D) One-X Portal
E) IIS

5. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A) System Monitor with default filters
B) Debug Manager on DTE port
C) System Monitor with ISDN L3 filter options enabled
D) SSA Snapshot

Solutions: