Avaya 3C00120A Exam : APDS Customer Experience Manager Online Test (#3C00120A)

Which are back up options for Avaya Management System (CMS)? (Select three.)

• A. Hardware Backup via tape device
• B. Backup to Avaya Cloud
• C. Network Backup via Network File System (NFS)
• D. LAN Backup via various Netbackup

What Avaya Professional Service for Avaya Control Manager fits this definition?
__________ provides customers with a specialized evaluation of the installation site and the network, including identifying any discrepancies that need to be rectified prior to implementation. Network assessments may be performed to determine if the customer's network can handle the \P solution. (Click and drag the correct option to the space below.)

• A. Solution Preparation
• B. Solution Design and Development
• C. Avaya Program Management
• D. Education and Knowledge Transfer

HOTSPOT
With regard to Avaya Control Manager, match the reason that supports the value statement. (For each value on the left, select the reason from the drop-down list on the right.)

Which statement best describes the Performance Layer of the Avaya Customer Experience Management (CEM) Framework? (Select one.)

• A. Enables the enterprise-wide design of the customer experience -ensuring that when multiple contacts come in from many locations they get the right experience as defined by the organization -regardless of the location or channel.
• B. Serves as the Customer Experience Management "brain" which enables the organization to deliver the type of customer experience required.
• C. Provides opportunities to create engaged customers across advanced multimedia channels. It describes how organization resources interact with customers.
• D. Delivers enterprise-wide reporting that handles dashboard reporting and re; full, end-to-end performance management.

HOTSPOT
Match the value provided by the Interaction Layer solution. (For each value on the left, select the corresponding Interaction Layer solution from the drop-down list on the right.)