Avaya 3M00030A Exam : Avaya Contact Center Select (ACCS) Avaya Professional Design Specialist (APDS)

With the Avaya Contact Center Select (ACCS) Software Appliance deployment option, which are Open Virtual Appliances (OVA) that are included with for that deployment? (Select three.)

• A. WebLM OVA, including Red Hat Linux OS for the WebLM Server, and WebLM software
• B. Avaya Media Server (AMS) OVA, including Red Hat Linux OS, andAvaya Media Server
  7.6 plus applicable Quick Fix Engineering (QFE) Patches
• C. Avaya ContactCenter Select (ACCS) OVA, containing ACCS Voice and Multimedia software
• D. Contact Center System OVA, containing the vSphere application with preset configuration details for RAM and CPU reservations and storage requirements

Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor ("Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of $1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate? (Select one.)

• A. No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
• B. No, because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.
• C. Yes, since these are typically facilitation "grease" payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.

Which is a component of the Avaya Contact Center Select (ACCS) Ignition Process?(Select one.)

• A. ACCS Patch Installer
• B. Installation Wizard
• C. Network Setup Wizard
• D. Network Configuration Wizard

Avaya Contact Center Solutions for IP Office including Avaya IP Office Contact Center and Avaya Contact Center Select are solutions optimized for IP Office software.

• A. False
• B. True

The Avaya Midmarket portfolio was created for midsize businesses because of which of the following reasons. (Select one.)

• A. Current offers in the Customer Experience Management (former Contact Center) space had no blending of inbound, outbound, and multichannel workflows.
• B. Current offers in the Customer Experience Management (former Contact Center) space were too complex and too expensive for some midsize businesses.
• C. Current offers in the Customer Experience Management (former Contact Center) O space had full-featured multichannel solutions which were of no interest to midsize businesses.
• D. Current offers in the Customer Experience Management (former Contact Center) space had too few deployment options that midsize businesses were looking for.