Avaya 6402 Exam : Avaya IP Office Implementation

Avaya 6402 exam
  • Exam Code: 6402
  • Exam Name: Avaya IP Office Implementation
  • Updated: Jul 25, 2026
  • Q & A: 63 Questions and Answers
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Avaya 6402 Exam Syllabus Topics:

SectionObjectives
Topic 1: Installation and Initial Configuration- System deployment
  • 1. Software installation and licensing
    • 2. Hardware installation
      • 3. Initial system configuration
        Topic 2: Networking and SIP Integration- Network services
        • 1. Security and firewall considerations
          • 2. LAN and WAN connectivity
            • 3. SIP trunk configuration
              Topic 3: IP Office Solution Architecture- Platform fundamentals
              • 1. IP Office editions and components
                • 2. Deployment scenarios
                  • 3. System architecture
                    Topic 4: Troubleshooting- Problem diagnosis
                    • 1. Diagnostic and monitoring tools
                      • 2. Endpoint registration problems
                        • 3. SIP and network troubleshooting
                          • 4. Call processing issues
                            Topic 5: System Maintenance and Verification- Operational management
                            • 1. Software upgrades
                              • 2. System testing and validation
                                • 3. Backup and restore procedures
                                  Topic 6: User and Telephony Configuration- Endpoint configuration
                                  • 1. User profiles and extensions
                                    • 2. Hunt groups and call routing
                                      • 3. IP phones and digital phones
                                        Topic 7: Applications and Unified Communications- Integrated applications
                                        • 1. Mobility and remote worker support
                                          • 2. Voicemail configuration
                                            • 3. one-X Portal and collaboration features

                                              Avaya IP Office Implementation Sample Questions:

                                              1. In Manager, where can the voicemail type be selected for the IP Office to use Embedded Voicemail?

                                              A) Line form
                                              B) System form
                                              C) User form
                                              D) Auto Attendant form


                                              2. For three which endpoints is it possible to reserve endpoint licenses? (Choose three.)

                                              A) H.323 endpoints
                                              B) 3rd party IP endpoints
                                              C) IP DECT endpoints
                                              D) MOH endpoints
                                              E) TCM endpoints


                                              3. A call is directed to the first hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?

                                              A) the second hunt extension group mailbox only
                                              B) the first hunt group mailbox only
                                              C) both the first and second hunt group user mailboxes
                                              D) the general sampling mailbox because hunt groups do not have mailboxes


                                              4. When using the IP Office Manager program on a PC, which statement is true?

                                              A) The configuration is automatically saved to the control unit every time you selectOK.
                                              B) The configuration is dynamically updated to the control unit after every keystroke.
                                              C) The configuration is automatically backed up to the SD Card every 5 minutes.
                                              D) The configuration is held in the Manager application until you save it to the control unit.


                                              5. With which two types of operating modes is the System SD Card available?

                                              A) IP Office T.36 and T.42 mode
                                              B) IP Office private and business mode
                                              C) IP Office G.711 and G.713 mode
                                              D) IP Office A-Law and p-Law mode


                                              Solutions:

                                              Question # 1
                                              Answer: B
                                              Question # 2
                                              Answer: A,B,C
                                              Question # 3
                                              Answer: B
                                              Question # 4
                                              Answer: D
                                              Question # 5
                                              Answer: D

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