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Avaya 77200X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Trunks, Dial Plan & Call Routing | 20% | - Analog, SIP and PRI trunk setup
- Auto Attendant and call handling
- Short codes and dial plan design
- Inbound and outbound call routing
|
| Topic 2: Maintenance & Troubleshooting | 5% | - Backup and restore procedures
- Common issues and resolution
- Log analysis and diagnostics
|
| Topic 3: User & Extension Management | 20% | - Directory services integration
- Groups, hunt groups and call pickup
- User creation and profile settings
- Extension configuration and assignment
|
| Topic 4: Installation & Initial Configuration | 25% | - IP Office Manager installation
- Deployment planning and requirements
- Initial system setup and wizard
- Network configuration and connectivity
|
| Topic 5: Voicemail & Advanced Features | 10% | - Unified messaging features
- Basic system security and access control
- Voicemail Pro installation and configuration
|
| Topic 6: Avaya IP Office Architecture & Licensing | 20% | - System status and health monitoring
- System components and Server Edition
- Control units, modules and hardware
- Licensing types and activation
|
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