Cisco 820-421 Exam : Applying Cisco Specialized Business Value Analysis

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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

Question 1

Which is true of a Business Motivation Model?

A. It includes detailed financial goals for the customer
B. It requires that you understand the customer's bonus plan for executives
C. It compares the priorities across levels of the customer organization
D. It describes influences that are behind customer priorities and operating activities

Question 2

A Line of Business executive wants to gain their team's support for a new approach to customer service. What does a Business Model Canvas help them convey?

A. Best practice metrics and industry benchmarks
B. The company's current value chain
C. Target state capabilities
D. A prioritized list of current pain points

Question 3

Which of the following should you do when defining assumptions?

A. Be comfortable proposing a solution with any level of risk, since you can cover potential downside with an assumption.
B. Ensure each assumption about a business benefit clearly ties with a single IT capability.
C. Identify the data or decisions which could raise the likelihood that the statement comes true.
D. Identify only those items which relate to the first phase of an implementation.

Question 4

Which is the preferred aid to help you structure discovery meetings with customers?

A. Strategic questions Asking Framework
B. IT cost analysis
C. Business case for the last two proposals
D. An article with a checklist showing advantages of your product vs. competitors

Question 5

Which tool or document can help you identify areas of gaps in knowledge about your customer's overall strategy and operating model?

A. Business Model Canvas
B. An account coverage plan for your team's territory
C. A win/loss review from a proposal delivered to the customer 12 months ago
D. Customer's communications plan for the rollout of a new application

Solutions: