SAP C-TCRM20-72 Exam : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2

SAP C-TCRM20-72 exam
  • Exam Code: C-TCRM20-72
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2
  • Updated: Oct 07, 2026
  • Q & A: 80 Questions and Answers
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About SAP C-TCRM20-72 Exam Questions

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SAP C-TCRM20-72 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2
Exam Number:C-TCRM20-72
Exam Duration:180 minutes
Certificate Validity Period:Depends on SAP certification policy and product version relevance
Related Certifications:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
Passing Score:63%
Real Exam Qty:80
Available Languages:German, English
Exam Format:Multiple Choice, Multiple Response
Exam Price:Varies by country/testing center (approx. USD 500 or local equivalent)
Sample Questions:Free Download Pass C-TCRM20-72 Exam Cram
Exam Way:Delivered via SAP-authorized testing centers or online proctoring, depending on region and SAP policy.
Pre Condition:No formal prerequisite exam required; SAP recommends practical CRM experience and training courses.
Official Syllabus URL:https://training.sap.com/certification

SAP C-TCRM20-72 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: SAP CRM Transactional Processing8-12%- Activity Management & Transactions
Topic 2: SAP CRM Master Data12%- Business Partners
- Product Master Data
- Organizational Management
Topic 3: SAP CRM Business Scenarios12%- Sales
- Analytics
- Marketing
- Service
Topic 4: SAP CRM Basic Functions12%- Partner Processing
- Actions and Pricing Fundamentals
- CRM Billing Fundamentals
Topic 5: SAP CRM Technology and Integration12%- SAP NetWeaver Fundamentals
- Solution Foundation & Architecture
Topic 6: CRM User Interface12%- Navigation and UI Concepts
Topic 7: CRM Middleware8-12%- Data Exchange with Backend
Topic 8: SAP CRM Interaction Channels12%- Channel Management
- CRM Field Applications
- Interaction Center Overview

SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Exam: Current, Convenient, Covered

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The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam contains 80 to complete within 180 minutes. Timed simulation in the VerifiedDumps Desktop Test Engine teaches that rhythm before exam day does.

Delivered via SAP-authorized testing centers or online proctoring, depending on region and SAP policy. Register for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam through these official channels:

    After booking, VerifiedDumps delivers your practice questions within 1 minute — preparation starts the same day.

    The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam requires 63% to pass, and registration costs Varies by country/testing center (approx. USD 500 or local equivalent). A failed attempt means paying the same fee again — a readiness check with the VerifiedDumps engines before booking is the cheaper option.

    The C-TCRM20-72 exam is a SAP certification exam validating the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 syllabus shown above. It belongs to these credential paths: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0. Candidates in 2026 start with VerifiedDumps's 80 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.

    No formal prerequisite exam required; SAP recommends practical CRM experience and training courses. Since requirements change over time, confirm the latest on the official SAP exam page before scheduling.

    The official SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 outline defines 8 domains. The leading three are SAP CRM Basic Functions (12%), CRM User Interface (12%), and SAP CRM Business Scenarios (12%). The full list is in the topics section above, and VerifiedDumps's 80 practice questions cover each one.

    SAP recommends these training resources for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam:

      Follow the training with steady self-testing — the 80 practice questions from VerifiedDumps help you apply theory and fill any gaps the training leaves.

      Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 80 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.

      SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Sample Questions:

      Question #1

      Starting with a quotation document, you want to create a follow-up sales order document.
      Which of the following can you use to influence the copying control for business transactions?
      Note: There are 3 correct answers to this question.

      • A. Copying control for transaction history
      • B. Copying control for transaction types
      • C. Copying control for item categories
      • D. Copying routines using a BAdI
      • E. Copying control for transaction profile
      Reveal Solution  Discussion  0

      Correct Answer: B,C,D  🗳️

      Question #2

      Which Customizing object is not freely definable in partner determination?

      • A. Partner function
      • B. Access sequence
      • C. Partner function category
      • D. Partner determination procedure
      Reveal Solution  Discussion  0

      Correct Answer: C  🗳️

      Question #3

      Which of the following are controlled directly by a business role?
      Note: There are 3 correct answers to this question.

      • A. The assignment of users to a position in the organizational model
      • B. The navigation bar profile
      • C. The role profile key for access to SAP GUI-based transactions
      • D. The assignment of the role configuration key and the associated PFCG role
      • E. The assignment of layout profiles, technical profiles, and function profiles
      Reveal Solution  Discussion  0

      Correct Answer: B,D,E  🗳️

      Question #4

      Which assignments do you need to make in Customizing when setting up organizational data determination in business transactions?
      Note: There are 2 correct answers to this question.

      • A. For the "Organizational Model" determination rule type, you have to assign responsibilities directly in the rule.
      • B. You must assign at least one determination rule to an organizational data profile.
      • C. You must assign at least one determination rule to a transaction type.
      • D. You have to assign an organizational data profile to a transaction type.
      Reveal Solution  Discussion  0

      Correct Answer: B,D  🗳️

      Question #5

      Which configuration object can be shared between a CRM business transaction and a billing type in SAP CRM?

      • A. Organization profile
      • B. Subject profile
      • C. Campaign determination procedure
      • D. Pricing procedure
      Reveal Solution  Discussion  0

      Correct Answer: D  🗳️

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