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| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 |
| Exam Number: | C-TCRM20-72 |
| Exam Duration: | 180 minutes |
| Certificate Validity Period: | Depends on SAP certification policy and product version relevance |
| Related Certifications: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 |
| Passing Score: | 63% |
| Real Exam Qty: | 80 |
| Available Languages: | German, English |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Price: | Varies by country/testing center (approx. USD 500 or local equivalent) |
| Sample Questions: | ![]() |
| Exam Way: | Delivered via SAP-authorized testing centers or online proctoring, depending on region and SAP policy. |
| Pre Condition: | No formal prerequisite exam required; SAP recommends practical CRM experience and training courses. |
| Official Syllabus URL: | https://training.sap.com/certification |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP CRM Transactional Processing | 8-12% | - Activity Management & Transactions |
| Topic 2: SAP CRM Master Data | 12% | - Business Partners - Product Master Data - Organizational Management |
| Topic 3: SAP CRM Business Scenarios | 12% | - Sales - Analytics - Marketing - Service |
| Topic 4: SAP CRM Basic Functions | 12% | - Partner Processing - Actions and Pricing Fundamentals - CRM Billing Fundamentals |
| Topic 5: SAP CRM Technology and Integration | 12% | - SAP NetWeaver Fundamentals - Solution Foundation & Architecture |
| Topic 6: CRM User Interface | 12% | - Navigation and UI Concepts |
| Topic 7: CRM Middleware | 8-12% | - Data Exchange with Backend |
| Topic 8: SAP CRM Interaction Channels | 12% | - Channel Management - CRM Field Applications - Interaction Center Overview |
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The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam contains 80 to complete within 180 minutes. Timed simulation in the VerifiedDumps Desktop Test Engine teaches that rhythm before exam day does.
Delivered via SAP-authorized testing centers or online proctoring, depending on region and SAP policy. Register for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam through these official channels:
After booking, VerifiedDumps delivers your practice questions within 1 minute — preparation starts the same day.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam requires 63% to pass, and registration costs Varies by country/testing center (approx. USD 500 or local equivalent). A failed attempt means paying the same fee again — a readiness check with the VerifiedDumps engines before booking is the cheaper option.
The C-TCRM20-72 exam is a SAP certification exam validating the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 syllabus shown above. It belongs to these credential paths: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0. Candidates in 2026 start with VerifiedDumps's 80 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
No formal prerequisite exam required; SAP recommends practical CRM experience and training courses. Since requirements change over time, confirm the latest on the official SAP exam page before scheduling.
The official SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 outline defines 8 domains. The leading three are SAP CRM Basic Functions (12%), CRM User Interface (12%), and SAP CRM Business Scenarios (12%). The full list is in the topics section above, and VerifiedDumps's 80 practice questions cover each one.
SAP recommends these training resources for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 exam:
Follow the training with steady self-testing — the 80 practice questions from VerifiedDumps help you apply theory and fill any gaps the training leaves.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 80 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
Starting with a quotation document, you want to create a follow-up sales order document.
Which of the following can you use to influence the copying control for business transactions?
Note: There are 3 correct answers to this question.
Correct Answer: B,C,D 🗳️
Which Customizing object is not freely definable in partner determination?
Correct Answer: C 🗳️
Which of the following are controlled directly by a business role?
Note: There are 3 correct answers to this question.
Correct Answer: B,D,E 🗳️
Which assignments do you need to make in Customizing when setting up organizational data determination in business transactions?
Note: There are 2 correct answers to this question.
Correct Answer: B,D 🗳️
Which configuration object can be shared between a CRM business transaction and a billing type in SAP CRM?
Correct Answer: D 🗳️
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