In the cyber age, proving your ability takes more than saying you have it. The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 credential is how IT workers demonstrate skill, and VerifiedDumps's C-TCRM20-72 bank — 80 expert-verified practice questions — is how you prepare to earn it.
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 |
| Exam Number: | C-TCRM20-72 |
| Passing Score: | 63% |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Certified Application Associate - Sales with SAP CRM SAP Certified Application Professional - Service with SAP CRM |
| Exam Format: | Multiple Response, Multiple Choice |
| Available Languages: | French, Simplified Chinese, German, Russian, Spanish, English, Japanese, Korean, Portuguese |
| Real Exam Qty: | 80 |
| Certificate Validity Period: | Valid until SAP ends mainstream support for SAP CRM 7.0 EhP2; historically indefinite for retired exams |
| Exam Price: | Approx. USD 500 (varies by region and subscription type) |
| Recommended Training: | SAP Learning Hub SAP CRM Fundamentals Official Training |
| Exam Registration: | SAP Training & Certification Shop Pearson VUE SAP Exam Registration |
| Sample Questions: |  |
| Exam Way: | Proctored online via SAP Certification Hub or onsite at authorized Pearson VUE / SAP testing centers |
| Pre Condition: | No mandatory prerequisites; recommended basic knowledge of SAP business processes and hands-on experience with SAP CRM 7.0 EhP2 |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_tcrm20_72-sap-certified-application-associate---crm-fundamentals-with-sap-crm-70-ehp2-g/ |
| Section | Weight | Objectives |
|---|---|---|
| CRM Middleware | 8-12% | - Adapter framework - Administration and monitoring - Data replication and synchronization |
| SAP CRM Technology and Integration | 12% | - Middleware and data exchange - Enhancement framework - CRM architecture - Integration with SAP ERP |
| SAP CRM Transactional Processing | 8-12% | - Lead and opportunity management - Service request and contract management - Quotation and order processing |
| SAP CRM Interaction Channels | 12% | - Interaction Center - Mobile and E-commerce channels - WebClient UI |
| CRM User Interface | 12% | - UI components and views - Personalization and role configuration - WebClient UI navigation |
| SAP CRM Basic Functions | 12% | - Status management - Text determination - Action management - Partner processing |
| SAP CRM Master Data | 12% | - Products and pricing - Organizational management - Business partners - Territory management |
| SAP CRM Business Scenarios | 8-12% | - Marketing processes - Service processes - Sales processes |
Written terms, promptly honored. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims receive a full refund within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. Prefer to keep studying? We will exchange your product for two others of equal value at no cost.
SAP recommends these official training options:
Match the course to your experience level, then reinforce it with steady question practice.
Currently, the C-TCRM20-72 exam requires a passing score of 63% and carries a registration fee of Approx. USD 500 (varies by region and subscription type). SAP can revise either figure, so confirm both on the official site before you schedule.
Because every step is built to save time. The C-TCRM20-72 bank is carefully made — expert-verified answers across the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 objectives, organized for efficient study rather than endless reading. Delivery is instant upon payment, updates are free for 365 days and arrive by email automatically, and our customer service team is online 24 hours to give fast, precise replies whenever a question about the materials comes up. Efficiency is the design goal, from first click to exam day.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 blueprint is structured around these main domains:
Further domains complete the official outline; the question bank spans every one.
Per the latest exam information, the C-TCRM20-72 exam includes 80 questions and allows 180 minutes minutes. Rehearsing under the same limit at home removes one more unknown from exam day.
Upon successful payment, our system automatically emails the product to your mailbox — typically within about a minute — with an instant download link on screen, so you can start studying right away. If nothing arrives within two hours, check your spam folder and contact our 24-hour support team. Installations are unlimited, and your purchase includes 365 days of free updates delivered by email, plus a 50% renewal discount afterward.
SAP lists these prerequisites for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2: No mandatory prerequisites; recommended basic knowledge of SAP business processes and hands-on experience with SAP CRM 7.0 EhP2.
Confirm the current requirements on the official certification page before registering.
Registration goes through the official channels below:
Choose a test center or online session that fits your schedule, and book ahead for the best availability.
Which of the following can you create using the Application Enhancement Tool?
Note: There are 2 correct answers to this question.
Correct Answer: A,B 🗳️
You have maintained authorization roles (PFCG roles).
To which objects can you assign these roles?
Note: There are 2 correct answers to this question.
Correct Answer: B,D 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
Which of the following areas in SAP CRM focuses on an indirect sales process?
Correct Answer: A 🗳️
You need to specify which units are responsible for creating billing documents in your organization.
How can you achieve this?
Correct Answer: B 🗳️
You can implement extended UI enhancements by using the component enhancement concept.
Which of the following aspects is part of this concept?
Note: There are 3 correct answers to this question.
Correct Answer: B,C,D 🗳️
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