ATD CPTD Exam : The Certified Professional in Talent Development

A leader who recognizes that they are a member of a diverse group and not apart from the group is practicing which collaboration operating principle?

• A. Rely on one another.
• B. Understand that everyone can play.
• C. Achieve cross-cultural agility.
• D. Focus on team, not position.

Which type of culture most creates an environment where people are afraid to speak up, feel left out, and feel helpless?

• A. Culture of control
• B. Culture of competition
• C. Culture of indifference
• D. Culture of connection

In project management, which is a best practice prior to creating a communication plan?

• A. Select the primary communication method
• B. Analyze the needs of the stakeholders
• C. Identify the primary communicator
• D. Manage the expectations of the stakeholders

An operations director for a retail call center asks a talent development (TD) manager to analyze the recent rise in incorrect orders, which are up 40% in the past month.
Step 2
Metrics show that most of the incorrect orders were handled by employees hired within the past six months.
Further analysis shows these new hires lacked the knowledge needed to do the job correctly.
Which action(s) should the TD manager take to further determine the cause of the errors?

• A. Review the design of the training delivered to new hires.
• B. Evaluate the individual who delivered the training for new hires.
• C. Interview the new hires ' managers.
• D. Perform side-by-side observations of the new hires.
• E. Review facilitation and delivery methods for the training of new hires.
• F. Verify that all new hires completed the training.
• G. Design a new training program for new hires.

An organization has just finalized its strategic planning process and established four business goals for the next period. The talent development (TD) professional is meeting with the chief executive officer to discuss how the learning function can best support the achievement of these goals. Which meeting objective will best allow the TD professional to align the learning goals with these business goals?

• A. Identify the performance gaps of employees
• B. Identify the business goals that require employee development
• C. Identify the training calendar for the next period
• D. Identify the resources required to drive these business goals