ATD The Certified Professional in Talent Development - CPTD

A hacker was successful in accessing a financial services company ' s database of customer information after an employee clicked on a phishing email link. The company ' s chief executive officer (CEO) created a project team to address the security breach. As a member of the project team, a talent development (TD) professional is asked to evaluate the current security training for effectiveness. Since this is an urgent issue, the project team has been given 30 days to present recommendations.
Which data collection tool(s) would be most appropriate for the TD professional to use in evaluating the current security training?

• A. Senior leadership interviews
• B. Employee surveys
• C. Interviews of subject matter experts
• D. Employee examinations
• E. Job performance observation
• F. Focus groups
• G. Test phishing emails

An operations director for a retail call center asks a talent development (TD) manager to analyze the recent rise in incorrect orders, which are up 40% in the past month.
Step 2
Metrics show that most of the incorrect orders were handled by employees hired within the past six months.
Further analysis shows these new hires lacked the knowledge needed to do the job correctly.
Step 3
A review of the training materials for new hires indicates that the material was aligned to the job requirements. The delivery methods specified were appropriate and aligned with skills application. Follow-up revealed that the trainer only lectured the new hires and did not follow the training delivery methods as designed.
Which solution(s) should the TD manager present to the call center operations director and all stakeholders?

• A. Coach the trainer on facilitation methods.
• B. Revise the training materials to clarify the role of the trainer.
• C. Retrain call center employees hired within the last six months.
• D. Create job aids.
• E. Redesign the training.

In preparing the training budget request for the upcoming year, a talent development (TD) professional also prepared an organizational action plan for the training function. To ensure approval from the senior leadership for the training budget and action plan, which element should the TD professional include?

• A. Full results of an internal SWOT analysis for the training function
• B. Roles and responsibilities of each TD team member
• C. Detailed communication and marketing plan for the training function
• D. Metrics to measure progress against organizational goals

A talent development (TD) manager at a company decides to purchase a training course that will be customized by the vendor. A firm deadline must be met for course delivery. Which approach to contracting should the TD manager use?

• A. Cost plus incentive fee
• B. Cost plus fixed fee
• C. Performance-based pricing
• D. Fixed-base pricing

Which leadership ability is of most value for fostering an organization ' s long-term success?

• A. Developing and implementing continuous improvement ideas
• B. Managing and measuring meaningful work tasks
• C. Establishing and maintaining trusting and collaborative relationships
• D. Creating and implementing new company strategies