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HP Selling HP Printing and Computing Services Sample Questions:

1. How do services help customers?

A) Services help customers maintain communications and trade with their customers and suppliers.
B) Services help customers configure business email on their cellular phones.
C) Services help customers achieve their everyday business targets.
D) Services help employees be more productive and increase their value to the business.

2. Which statement is true about selling services?

A) The Global Services market is not growing.
B) Usage and Care services are less profitable than selling the hardware alone.
C) Consumers do not want to buy services because they are only interested in hardware.
D) Consumers represent more than 85% of the total growth through 2014.

3. Why is HP Printing and Computing Services Specialization profitable for partners? (Select two.)

A) HP can dispatch partners to resolve server related issues on already sold hardware
B) Partners will benefit from extra discounts by buying hardware from HP
C) Partners can start accumulating rebates on sales from day one on new or already sold hardware
D) The specialization enables partners to deliver services on behalf of HP and generate additional profit.

4. As a consequence of the economic crisis, what is a typical CIO behavior?

A) They try to keep their current install base alive for the longest possible time.
B) They look to increase their expenses in IT infrastructure.
C) They invest more in new hardware
D) They do not consider buying extra services.

5. Which type of value added service would you sell to a company that wants to ensure that their LaserJet printers are always up and running with consistently high print quality?

A) Quick Page Service
B) Toner and Rollers Uptime Kit Replacement
C) Preventative Maintenance Kit Replacement
D) Accidental Damage Protection

Solutions: