EXIN ITIL Exam : ITIL Foundation (V4)

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A) Continual improvement
B) Incident management
C) Service request management
D) Problem management

2. Which joint activity performed by a service provider and service consumer ensures continual value co- creation?

A) Service offering
B) Service consumption
C) Service relationship management
D) Service provision

3. Which describes a CORRECT approach to change authorization?

A) Emergency changes should be authorized by as many people as possible to reduce risk
B) formal changes are typically implemented as service requests and authorized by the service desk
C) Changes included in the change schedule are pre-authorized and do not need additional authorization
D) formal changes should be assessed and authorized before they are deployed

4. What can be described as an operating model for the creating and management of products and services?

A) Practices
B) Guiding principles
C) Service value chain
D) Governance

5. What describes the steps needed to create and deliver a specific service to a consumer?

A) A value stream
B) Practices
C) Service level management
D) Service management

Solutions: