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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

A) IPOSS includes major software upgrades, updates and patches.
B) Default coverage hours for IPOSSare365x 24.
C) IPOS Scan be sold under wholesale and co-delivery models.
D) IPOSS includes remote diagnostic capabilities.
E) Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.

2. Which of the following Avaya IP Office TM editions would you position as options for a customer seeking communications for 450 employees who require access to advanced features and high availability/resiliency? (Select two.)

A) Preferred Edition
B) Basic Edition
C) Server Edition
D) Select Edition
E) Essential Edition

3. Which of the following customer concerns would be most closely associated with the perspective of a CEO or business owner? (Select two.)

A) Improve the customer experience
B) Add secure mobility features
C) Increase profitability
D) Meet the UC needs of road warrior employees
E) Grow my business

4. Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?

A) Standard Edition
B) Desktop Trigger
C) Quality Management Edition
D) Recorder Edition
E) Workforce Management

Solutions: