[2023] New ITIL-4-Foundation exam Free Sample Questions to Practice
Cover Real ITIL-4-Foundation Exam Questions Make Sure You 100% Pass
ITIL 4 Foundation certification exam is an essential certification for IT professionals who want to demonstrate their knowledge and understanding of the ITIL framework. It is a globally recognized certification that can improve career prospects and demonstrate a commitment to ongoing professional development. ITIL-4-Foundation exam is multiple-choice and covers a wide range of topics related to IT service management.
NEW QUESTION # 273
Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?
- A. Service level management
- B. Relationship management
- C. Service desk
- D. Monitoring and event management
Answer: C
NEW QUESTION # 274
Which is a purpose of the 'relationship management' practice?
- A. To be the entry point and single point of contact for the service provider with all of its users
- B. To protect the information needed by the organization to conduct its business
- C. To identify, analyze, monitor, and continually improve links with stakeholders
- D. To systematically observe services and service components
Answer: C
Explanation:
Explanation/Reference: https://wiki.process-symphony.com.au/framework/lifecycle/process/relationship-management-itil-4/
NEW QUESTION # 275
Which skill is required by the 'service level management' practice?
- A. Supplier management
- B. Event monitoring
- C. Technical expertise
- D. Problem management
Answer: A
NEW QUESTION # 276
Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?
- A. Define measurable targets
- B. Perform baseline assessments
- C. Execute improvement actions
- D. Evaluate measurements and metrics
Answer: D
NEW QUESTION # 277
What is a change schedule used for?
- A. To help authorize standard changes
- B. To help assign a change authority
- C. To help manage normal changes
- D. To help plan emergency changes
Answer: C
NEW QUESTION # 278
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.
- A. tools
- B. plans
- C. measurement
- D. process
Answer: C
NEW QUESTION # 279
What type of change is often used for resolving incidents or implementing security patches?
- A. Normal change
- B. Standard change
- C. Change model
- D. Emergency change
Answer: D
Explanation:
Explanation
A change that must be implemented as soon as possible without strictly following the standard process e.g. to resolve an incident or implement a security patch.
The process for assessment and authorization is expedited to ensure quick implementation, so scheduling and documentation is not a priority.
The change authority may be separate from what is standard or normal practice, typically smaller in number but with greater capacity to expedite approval.
https://www.bmc.com/blogs/itil-change-enablement/
NEW QUESTION # 280
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
- A. Change enablement
- B. Service configuration management
- C. Information security management
- D. Problem management
Answer: C
NEW QUESTION # 281
Which is an example are problem control activity?
- A. Implementing a technical fix to resolve an issue
- B. Reviewing incident records to identify trends
- C. Documenting the steps in a workaround
- D. Re-assessing a known error to understand the ongoing impact
Answer: C
NEW QUESTION # 282
What is the purpose of problem management?
- A. Ensures services are restored as soon as possible
- B. Determines how the service provider is perceived
- C. Reduces the likelihood and impact of incidents
- D. Helps direct the incident to the correct support area
Answer: C
NEW QUESTION # 283
Which statement about change authorities is CORRECT?
- A. Change authorities are assigned when each change is deployed
- B. Change authorities are only required for authorizing normal changes
- C. Change authorities are only required for authorizing emergency changes
- D. Change authorities are assigned for each type of change and change model
Answer: D
NEW QUESTION # 284
Which statement about outcomes is CORRECT?
- A. They allow service consumers to achieve a desired result.
- B. They provide products to service providers based on outputs.
- C. The co-create value for service providers by reducing costs and risks.
- D. They are deliverables provided to service consumers.
Answer: A
Explanation:
Reference: https://www.axelos.com/news/blogs/february-2015/difference-between-outputs-and-outcomes-in- itsm
NEW QUESTION # 285
Which of the following is the MOST important 'or effective incident management?
- A. Balanced scorecard review
- B. Automated pipelines
- C. A variety of access channels
- D. Collaboration tools and techniques
Answer: D
NEW QUESTION # 286
What can a change schedule be used for?
- A. Tracking and managing improvement ideas from identification through to final action
- B. Providing a way to initiate normal changes
- C. Speeding up the planning and authorization of emergency changes
- D. Providing information about deployed changes to help manage incidents and problems.
Answer: D
Explanation:
Explanation
The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources. It can also be used after changes have been deployed to provide information needed for incident management, problem management, and improvement planning
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=The%20change%20schedule%20is%20used,proble
NEW QUESTION # 287
Which is the FIRST thing to consider when focusing on value?
- A. Identifying the service customer who will receive value
- B. Ensuring value is co-created by improvement initiatives.
- C. Defining customer experience and user experience
- D. Understanding what is valuable to the service consumer
Answer: A
Explanation:
Explanation
When focusing on value, the first step is to know who are the customers and key stakeholders being served.
Next, it is important to have an understanding of what consitutes value from the consumer's perspective.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=When%20focusing%20on%20value%2C%20the,va
NEW QUESTION # 288
Which guiding principle recommends coordinating all dimensions of service management?
- A. Progress iteratively with feedback
- B. Think and work holistically
- C. Start where you are
- D. Keep it simple and practical
Answer: B
NEW QUESTION # 289
Which of the following is included in the purpose of the 'continual improvement' practice?
- A. The restoration of normal service operation as quickly as possible
- B. The reduction of the likelihood and impact of incidents
- C. The establishment of links between the organization and its stakeholders at strategic and tactical levels
- D. The alignment of the organization's practices and services with changing business needs
Answer: D
Explanation:
Continual improvement encompasses all elements of the ITIL SVS. It involves aligning an organization's practices and services with changing business needs, through the ongoing assessment and improvement of each element involved in the management of products and services. Continual improvement applies to the SVS in its entirety, as well as to all of the organization's products, services, service components, and relationships, and is the responsibility of every individual involved in service management.
https://www.bmc.com/blogs/itil-continual-improvement/
NEW QUESTION # 290
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?
- A. Service level management
- B. Monitoring and event management
- C. Continual improvement
- D. Service desk
Answer: A
NEW QUESTION # 291
Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?
- A. Change authority
- B. Problem analyst
- C. Service level manager
- D. Service desk agent
Answer: C
Explanation:
The purpose of the SLM practice is to set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets. SLM involves service level activities, including:
Defining service levels
Documenting
Actively managing them
https://www.bmc.com/blogs/itil-service-level-management/
NEW QUESTION # 292
Which value chain activity ensures the availability of service components?
- A. Obtain/build
- B. Deliver and support
- C. Improve
- D. Engage
Answer: A
NEW QUESTION # 293
Which describes the utility of a service?
- A. A service that increases constraints on the consumer
- B. A service that is fit for use
- C. A service that supports the performance of the consumer
- D. A service that meets its service level targets
Answer: C
NEW QUESTION # 294
Which service request management decisions require that policies are established'?
- A. Deciding when workarounds should be used
- B. Deciding how to handle service requests where the steps are unknown
- C. Deciding how degradations of service are resolved
- D. Deciding which service requests require approval
Answer: B
NEW QUESTION # 295
What is defined as "any component that needs to be managed in order to deliver an IT service"?
- A. A change
- B. An IT asset
- C. A configuration item
- D. An event
Answer: C
Explanation:
Explanation
CIs are simply any component that needs to be managed in order to deliver an IT service. A server, a virtual server, or even the configuration of an application could be considered a CI, for example
https://www.bmc.com/blogs/itil-asset-configuration-management/#:~:text=among%20your%20CIs-,Configuratio
NEW QUESTION # 296
......
Real ITIL-4-Foundation Quesions Pass Certification Exams Easily: https://www.verifieddumps.com/ITIL-4-Foundation-valid-exam-braindumps.html
ITIL-4-Foundation dumps Accurate Questions and Answers with Free: https://drive.google.com/open?id=1ft3hW9wqmxu32jkylpPzw5L41FcVA6rm
