A fully updated 2021 C_C4H520_02 Exam Dumps exam guide from training expert VerifiedDumps
Provides complete coverage of every objective on exam and exam preparation C_C4H520_02
SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
NEW QUESTION 42
How can you set up user authorizations in Administration module in SAP Field Service management?
Note: There are 2 correct answers to this question.
- A. Assign permissions to user groups
- B. Assign User groups to users
- C. Assign users to permissions
- D. Assign user groups to permissions
Answer: A,B
NEW QUESTION 43
Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.
- A. Assign parts to the incident
- B. Monitor the Execution Stage
- C. Record the incident via the website
- D. Record the Progress of the Incident
- E. Scan a QR Code
Answer: B,C,E
NEW QUESTION 44
What can you do using the data loader in the Master data module? Note: There are 3 correct answers to this question.
- A. Delete data records
- B. Overwrite data records
- C. Create data records
- D. Read Data Records
- E. Merge Data Records
Answer: B,C,E
NEW QUESTION 45
Which activity execution stage is relevant for Mobile service workflows? Choose the correct answer.
- A. Closed
- B. In Dispatching
- C. In execution
- D. In planning
Answer: C
NEW QUESTION 46
What are some of the SAP Field Service Management Crowd Service capabilities? Note: There are 3 correct answers to this question.
- A. Crowd workers can accept or reject assignments within a set timeframe.
- B. Automatic determination of activity efforts and material consumed.
- C. Intelligent scheduling to determine the best qualified technician
- D. Configurable onboarding platform to invite partners
- E. Crowd workers can reschedule assignments with in a set time frame.
Answer: A,C,D
NEW QUESTION 47
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.
- A. Service Contract
- B. Activity
- C. Time Slots
- D. Service Call
Answer: C
NEW QUESTION 48
Which features are available in Smartform Designer? Note: There are 3 correct answers to this question.
- A. Create Custom Elements
- B. Copy Template
- C. Design New Icons
- D. Preview Report
- E. Import translations
Answer: B,D,E
NEW QUESTION 49
What does a report template contain? Note: There are 3 correct answers to this question.
- A. Style Files
- B. Images
- C. Integration files
- D. Output Templates
- E. Translation Files
Answer: A,B,E
NEW QUESTION 50
What is the main use case of smatforms? Choose the correct answer.
- A. Generate a list of service team availability
- B. Provide Smart Progress Feedback to the Dispatcher
- C. Capture customer feedback
- D. Provide a Script for service execution
Answer: D
NEW QUESTION 51
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
- A. Service Contract
- B. Equipment
- C. Item
- D. Activity
Answer: D
NEW QUESTION 52
What statements are correct regarding company types? Choose the correct answer.
- A. Inventory Management can be used in standalone scenarios
- B. Usage of ERP Master data in ERP scenario
Answer: B
NEW QUESTION 53
What options does a technician have to record travel time against an activity in the SAP field service Management mobile app? Note: There are 3 correct answers to this question.
- A. From the activity record after the workflow steps is set to finished
- B. From the Homepage menu by creating a manual entry
- C. From the Effort menu by selecting the activity object type
- D. From the Equipment menu after checkout
- E. From the activity menu by creating a manual entry
Answer: B,C,E
NEW QUESTION 54
Which statements apply to Reserved Material? Note: There are 2 correct answers to this question.
- A. Enabling stock integration with ERP for standalone scenarios
- B. Reserve parts for service call reporting
- C. Is used to book material in advance for a technician
- D. Organization of parts for a particular activity and reservation of stock
Answer: C,D
NEW QUESTION 55
Which actions are possible with the data loader? Note: There are 2 correct answers to this question.
- A. Enable data validation
- B. Export
- C. Generate sample upload file
- D. Choose Data update option
Answer: C,D
NEW QUESTION 56
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.
- A. Field Coordinator
- B. BackOffice Administrator
- C. End Customer
- D. Service Engineer
Answer: B
NEW QUESTION 57
Which activities can be Synchronized andviewed on mobile App? Choose the correct answer.
- A. Activities, business Partner, Skills
- B. Activity, Project,Opportunities
- C. Projects, skills, Service Call
- D. Activity Service Call, Quotations
Answer: C
NEW QUESTION 58
What is the purpose of visibility condition in Smartforms? Note: There are 2 correct answers to this question.
- A. It is used to change smartform mode from development tab
- B. It is used to hide a smartform from the mobile devices
- C. It is used to hide specific chapters
- D. It is used to hide specific elements
Answer: C,D
NEW QUESTION 59
Which Field is Mandatory when creating a service call on SAP Field Service Mobile App? Choose the correct answer.
- A. Contact
- B. Equipment
- C. Priority
- D. Business Partner
Answer: D
NEW QUESTION 60
What are typical Crowd workers? Note: There are 3 correct answers to this question.
- A. Subsidiaries
- B. Freelancers
- C. Partners
- D. Dispatchers
- E. Managers
Answer: A,B,C
NEW QUESTION 61
How would a field service technician update the service assignment Status? Choose the correct answer.
- A. By opening the Service assignments.
- B. By navigating to the address on the Service assignments.
- C. By Setting the relevant workflow step
- D. By adding a checklist
Answer: C
NEW QUESTION 62
As a technician, you want to record the expenses. Which objects can you record the expenses against?
Note: There are 3 correct answers to this question.
- A. Business Partner
- B. Activity
- C. Purchase Order
- D. Service Call
- E. Equipment
Answer: A,B,E
NEW QUESTION 63
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C_C4H520_02 Exam Certification Details:
| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
| Duration: | 180 mins |
| Languages: | English |
| Level: | Associate |
| Exam: | 80 questions |
| Cut Score: | 61% |
Tested Material Used To C_C4H520_02: https://www.verifieddumps.com/C_C4H520_02-valid-exam-braindumps.html
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