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NEW QUESTION # 18
A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)
- A. Manage its procurement, maintenance, or retirement
- B. Manage its associated license, warranty, or lease contracts
- C. Know its relationships to other assets in the CMDB
- D. Track its monetary value or costs
- E. Track its operational information
Answer: B,C,D
NEW QUESTION # 19
How does an end user determine what consumables they have consumed?
- A. Navigate to Self-Service > My Assets
- B. Navigate to Asset > Hardware Asset Dashboard
- C. Navigate to Self-Service > My Consumables
- D. Navigate to Self-Service > My Hardware Asset Dashboard
Answer: C
NEW QUESTION # 20
Once the content update adds hardware lifecycle data to your instance, can it be deleted?
- A. Yes, it can
- B. No, it cannot unless the lifecycle stage is EOL
- C. Yes, it can be deleted or deactivated
- D. No, it cannot
Answer: C
NEW QUESTION # 21
Which elements are provided by the hardware asset management content service? (Choose three.)
- A. Manufacturer lifecycle dates
- B. Model name
- C. Compatibles
- D. Manufacturer
- E. Cost
- F. Product warranty
Answer: C,D,F
NEW QUESTION # 22
What is the process of restructuring data to maintain consistency?
- A. Service Mapping
- B. Integration
- C. Normalization
- D. Discovery
Answer: D
NEW QUESTION # 23
During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?
- A. The model manufacturer is missing from the hardware model record.
- B. The model name is missing from the hardware model record.
- C. The model number is missing from the hardware model record.
- D. The model product is missing from the hardware model record.
Answer: D
NEW QUESTION # 24
Which is NOT considered an asset?
- A. Software entitlements
- B. Routers
- C. Switches
- D. Buildings
- E. Websites
Answer: E
NEW QUESTION # 25
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
- A. Device Name
- B. Hardware Model Library
- C. Hardware Normalize Key
- D. Hardware Manufacturer
- E. Device Type
Answer: B,C,D
NEW QUESTION # 26
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)
- A. Revert normalization results
- B. Import assets
- C. Create purchase orders
- D. Add Service Catalog entries
- E. Create and delete asset records
- F. Create flows
Answer: A,B,E,F
NEW QUESTION # 27
What minimum role is required in order to use the Hardware Asset dashboard?
- A. asset_manager
- B. ham_user
- C. inventory_admin
- D. ham_admin
- E. asset
Answer: B
NEW QUESTION # 28
Configuration items (CIs) track what type of information? (Choose two.)
- A. Operational
- B. Financial
- C. Lifecycle
- D. Relationship
- E. Contractual
Answer: B,C
NEW QUESTION # 29
What is the default display name for an asset?
- A. An automatically generated combination of asset tag and model category
- B. An automatically generated combination of asset tag and model
- C. An automatically generated combination of serial number and model
- D. An automatically generated combination of serial number and model category
Answer: C
NEW QUESTION # 30
When using the HAM application, what happens when you create a new transfer order line on a transfer order?
- A. The transfer order line is automatically placed in a state of Ready for fulfilment
- B. The asset(s) listed in the transfer order line are automatically transferred to the new stockroom
- C. A transfer order line task is automatically created to move the transfer order line from one stage to another
- D. A transfer order line task is automatically created to validate enough stock exists
- E. The asset(s) listed in the transfer order line are automatically readied for shipment
Answer: C
NEW QUESTION # 31
Which of the following are valid contract states during a contract's lifecycle? (Choose four.)
- A. Active
- B. Canceled
- C. Extended
- D. Draft
- E. Expired
- F. Renegotiated
- G. Renewed
Answer: B,C,E,F
NEW QUESTION # 32
For a model to be fully normalized, what must be added to the model record?
- A. Model number
- B. Manufacturer
- C. Version
- D. Owner
Answer: B
NEW QUESTION # 33
Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?
- A. Now Mobile App
- B. Now Procurement App
- C. Now Onboarding App
- D. Now Agent Mobile App
Answer: A
NEW QUESTION # 34
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios?
(Choose two.)
- A. Receive one or multiple assets from a purchase order
- B. Create a single asset via Name search
- C. Create multiple assets listed on a contract PDF scan
- D. Create a single asset via barcode scan
Answer: A,D
NEW QUESTION # 35
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?
- A. Transform mappings
- B. Mapping assist
- C. Transform normalization
- D. Normalization mappings
- E. Normalization transformation
Answer: E
NEW QUESTION # 36
Which of the following are considered assets? (Choose three.)
- A. Hardware
- B. Software distributions
- C. Contracts
- D. Facilities
- E. Software entitlements
Answer: B,D,E
NEW QUESTION # 37
Which of an organization's assets are managed using stockrooms?
- A. All disposable assets
- B. All available stock, consumable or not
- C. All hardware and software assets
- D. Just consumable assets
Answer: C
NEW QUESTION # 38
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
- A. Activate HAM and then re-run the scheduled FSM jobs
- B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
- C. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
- D. No configuration is required: asset tasks automatically activate behind the scenes
Answer: A
NEW QUESTION # 39
What is the name of the scheduled job that generates expense lines based on rate cards?
- A. Process Daily Allocations
- B. Process Daily Costs
- C. Process FM Costs
- D. Process Expense Allocations
Answer: A
NEW QUESTION # 40
When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?
- A. Each asset should be listed in an individual transfer order
- B. Each asset should be listed as a transfer order line on the transfer order task
- C. Each asset should be listed as a transfer order line on the transfer order
- D. Each asset should be listed in a transfer order task on the transfer order
Answer: D
NEW QUESTION # 41
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