[Mar 06, 2025] Health-Cloud-Accredited-Professional certification guide Q&A from Training Expert VerifiedDumps
Health-Cloud-Accredited-Professional Certification Overview Latest Health-Cloud-Accredited-Professional PDF Dumps
The Salesforce Health-Cloud-Accredited-Professional exam covers a range of topics, including healthcare industry regulations and compliance, patient engagement, care coordination, and data management. Candidates are required to demonstrate their knowledge of how to use the Salesforce Health Cloud platform to manage patient data, track patient journeys, and provide personalized care plans.
To become a Salesforce Health Cloud Accredited Professional, candidates must pass a 60-question multiple-choice exam that covers a range of topics related to the platform. These topics include data modeling, security and access, patient management, care coordination, and analytics. Health-Cloud-Accredited-Professional exam is administered online and can be taken from anywhere in the world, making it a convenient option for busy healthcare professionals.
NEW QUESTION # 21
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:
* Inform agents about changes in information
* View basic details about a patient's insurance
* Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
Choose 3 answers
- A. Action Launcher
- B. Identity Verification
- C. Member Plan FlexCard
- D. Timeline
- E. Record Alerts
Answer: C,D,E
Explanation:
To enhance the user experience for call center agents in Salesforce Health Cloud, particularly on patient records, implementing specific components from the Contact Center for Health Cloud is essential.
1. Timeline:
The Timeline component provides a chronological view of all interactions and events related to a patient. This includes appointments, communications, and care activities. By presenting this information in a consolidated timeline, agents gain a comprehensive understanding of the patient's history, enabling informed and personalized interactions.
Salesforce
2. Member Plan FlexCard:
The Member Plan FlexCard displays essential details about a patient's insurance plan, such as coverage information, benefits, and eligibility. This readily accessible information allows agents to address patient inquiries regarding their insurance without navigating through multiple systems, thereby improving efficiency and service quality.
Salesforce
3. Record Alerts:
Record Alerts notify agents of critical changes or important information related to a patient's record. These alerts can be configured to highlight updates such as changes in contact information, care plans, or new health concerns. By receiving timely alerts, agents can proactively address issues and provide up-to-date information to patients.
Salesforce
Implementing these components ensures that call center agents have a holistic view of patient information, can promptly respond to changes, and access insurance details efficiently. This integrated approach enhances patient engagement, satisfaction, and overall care coordination.
Reference:
Health Cloud Contact Center Enhancements
Contact Center for Health Cloud
NEW QUESTION # 22
Which credentials are available to track against providers with standard Health Cloud? (Choose two.)
- A. Board Certification
- B. Business License
- C. Specialties
- D. Facility Relationship
Answer: A,C
Explanation:
Reference and details below.
NEW QUESTION # 23
What are the two steps required to create Health care providers for Health program?Choose two
- A. Create Care Program Providers from the App Launcher
- B. Choose associated facility for Care Program.
- C. Add NPI for associated provider
- D. Create a care program health care provider with an associated care prgm provider
- E. Add the UPIN
Answer: C,D
Explanation:
Add NPI for associated provider (A) and create a care program health care provider with an associated care program provider (E) are two steps required to create health care providers for health program. Choose associated facility for care program (B) is not a valid step, as facilities are not related to health care providers. Add the UPIN is not a required step, as UPIN is an optional field for health care providers. Create care program providers from the app launcher (D) is not a valid step, as care program providers are created from the related list on the care program record.
NEW QUESTION # 24
Dr. Jill Mikel at Tahoe Hospital would like to improve the management of patient visits. Which steps should the salesforce Administrator complete to setup a patient visit Process? (Choose two)
- A. Create a Task and add task to an action plan template.
- B. Create a task and add the task to visit creation.
- C. Create an action plan template add flow and published the template.
- D. Create flow for the business process.
Answer: C,D
Explanation:
Reference and details below.
NEW QUESTION # 25
The Salesforce Admin for Lake Tahoe Hospital wants to implement Utilization Management. Which two of the listed steps need to be taken during the set-up process? (Choose 2)
- A. Assign the Health Cloud Permission Set License and the Health Cloud Platform Permission Set License to Salesforce Lightning users.
- B. Install the Utilization Management Extensions.
- C. Install the Health Cloud Care Request Extensions unmanaged packagE.
- D. Assign the Health Cloud Permission Set License and Health Cloud Platform Permission Set License to Salesforce Classic users.
Answer: A,C
NEW QUESTION # 26
What is the best practice when transitioning an org from Service Cloud to HC?
- A. Migrate the entire org in place.
- B. Approach depends on how each customer uses their org. Any other options may be used.
- C. Build out HC capabilities in a new org, then migrate all users and data.
- D. Put HC use cases in a new org, leave only Service Cloud use cases in an existing org.
Answer: B
Explanation:
Reference and details below.
NEW QUESTION # 27
With regards to Integration/Interoperability, which three statement are true about health cloud? (Choose Three)
- A. Most EHR (Electronic Health Record) data exchange today is still done via legacy HL7 v2 - simple application interface.
- B. The new clinical data model in Health cloud is aligned with HL7 v2-simple application standard.
- C. Health cloud support data exchange with both HL7 and FHIR enabled systems.
- D. Health cloud has a FHIR server.
- E. The New clinical data model in health cloud is aligned with FHIR R4 standards.
Answer: A,C,E
Explanation:
According to the [Health Cloud Integration and Interoperability Guide], the new clinical data model in Health Cloud is aligned with FHIR R4 standards, which is the latest version of the FHIR specification. Health Cloud supports data exchange with both HL7 and FHIR enabled systems, using different methods such as MuleSoft connectors, Salesforce APIs, or third-party integrations. Most EHR data exchange today is still done via legacy HL7 v2 - simple application interface, which is a widely adopted standard for exchanging clinical and administrative data. Health Cloud does not have a FHIR server, but it can connect to external FHIR servers using APIs or MuleSoft connectors. The new clinical data model in Health Cloud is not aligned with HL7 v2-simple application standard, which is a different standard from FHIR.
NEW QUESTION # 28
Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.
Which three considerations should the company take into account to ensure compliance with the Children's Online Privacy Protection Act (COPPA)?
Choose 3 answers
- A. Disclosing the organization's privacy policy to parents and obtaining their consent
- B. Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations during the build phase
- C. Implementing appropriate security measures to safeguard children's personal information
- D. Obtaining verified parental consent before collecting and storing any personal information of children
- E. Ensuring information collected about children is protected with at rest and in-transit encryption
Answer: C,D,E
Explanation:
To comply with the Children's Online Privacy Protection Act (COPPA) while implementing Salesforce Health Cloud for managing the data of children under 13, Bloomington Caregivers must consider the following:
1. Implementing Appropriate Security Measures (Option A):
Requirement:
COPPA mandates that companies take reasonable measures to secure children's personal information against unauthorized access or disclosure.
Implementation in Health Cloud:
Use Salesforce's robust security features, such as Shield Platform Encryption, two-factor authentication, and role-based access controls, to safeguard sensitive data.
2. Ensuring Encryption of Data (Option B):
Requirement:
Personal data of children must be encrypted during storage (at rest) and transmission (in transit) to prevent unauthorized access.
Implementation in Health Cloud:
Use Salesforce Shield for platform encryption, ensuring compliance with data protection standards.
Enable HTTPS for secure communication channels and encrypt sensitive fields like names, addresses, and medical records.
3. Obtaining Verified Parental Consent (Option C):
Requirement:
Organizations must obtain verifiable consent from parents or guardians before collecting or storing any personal information about children under 13.
Implementation in Health Cloud:
Implement custom workflows or forms to capture and log parental consent.
Use audit tracking to document consent for regulatory compliance.
Other Options:
Partner Compliance (Option D):
While ensuring partners adhere to COPPA is important, it is not explicitly required by the healthcare organization itself under COPPA.
Disclosing Privacy Policies (Option E):
Disclosing policies is essential, but it is part of obtaining parental consent (Option C).
Reference:
Salesforce Shield Platform Encryption
COPPA Compliance Guidelines
NEW QUESTION # 29
A Payer Service Cloud org uses Accounts and contacts to model Health Insurance Members. While all teams within the organization Work with all members, only some teams require HC capabilities. What is the recommended best practice for modeling members in HC for this organization?
- A. Account Record Types for existing members can remain as-is. Future members should be created as Person Accounts.
- B. Use the individual model with HC
- C. Only groups needing HC capabilities need to use Person Accounts.
- D. Model as Person Accounts, whether they are using HC capabilities or not.
Answer: D
Explanation:
According to the Health Cloud Implementation Guide, the recommended best practice for modeling members in Health Cloud for a payer service cloud org that uses accounts and contacts to model health insurance members is to model them as person accounts, whether they are using Health Cloud capabilities or not. Person accounts are a type of account that combines account and contact information in a single record. They are suitable for representing individual consumers in healthcare and life sciences. Using person accounts for all members can simplify data management and avoid data duplication. Only groups needing Health Cloud capabilities need to use person accounts is not a recommended best practice, as it can create inconsistency and complexity in data modeling. Account record types for existing members can remain as-is is not a recommended best practice, as it can limit the functionality and integration of Health Cloud features. Using the individual model with Health Cloud is not a valid option, as the individual model is not supported by Health Cloud.
NEW QUESTION # 30
An Health Cloud administrator has setup risk recalculation by setting the recalculate flag to true, but is not seeing the recalculation score for the patient. Which of the following is mostly likely the reason why the recalculation score for the patient is not displaying?
- A. CMS risk scores cannot be recalculated in Health Cloud.
- B. Risk scores can only be calculated using the CMS recalculation API.
- C. CMS risk scores should be recalculated using only third party APIs.
- D. Risk scores are recalculated only for patients that are affiliated with a Care Program.
Answer: D
NEW QUESTION # 31
The Salesforce administrator for Lake Tahoe Hospital would like to implement Utilization Management. What are the design consideration that administrator has to be aware of when creating the application? (Choose two.)
- A. Path can not be used to visually represent the status of a care request.
- B. Care request functionality is included in the Health Cloud managed package.
- C. Care requests has empower components that can be exposed within Communities.
- D. New Care requests can be created using the 'create care request' component.
- E. Each Care request has to have an associated case.
Answer: D,E
Explanation:
The design considerations that the administrator has to be aware of when creating the application for utilization management are:
Each care request has to have an associated case. A case is the standard Salesforce object that represents a care request in Health Cloud4.
New care requests can be created using the 'Create Care Request' component. This component allows users to create a new care request from any page in the Health Cloud console5.
Path can be used to visually represent the status of a care request. Path is a standard Salesforce feature that displays the stages of a process, such as a care request, and guides users along the steps in Salesforce Lightning Experience6.
Care request functionality is not included in the Health Cloud managed package. It requires installing the Utilization Management unmanaged package for Health Cloud and assigning the Health Cloud Utilization Management permission set to users along with Health Cloud permission set licenses.
Care requests do not have empower components that can be exposed within Communities. Empower components are custom Lightning components that allow patients or members to view and manage their health information in Communities. Care requests are not part of the empower components.
NEW QUESTION # 32
Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network. What is available to extend the reporting capability of Health Cloud?
- A. CRM Analytics for Health Cloud
- B. Care Management Extension
- C. Insights for Health Cloud
- D. Reporting unmanaged package
Answer: A
Explanation:
To extend the reporting capability of Health Cloud, a consultant should recommend CRM Analytics for Health Cloud. This is a feature that provides pre-built dashboards and reports that help users analyze various aspects of health care delivery, such as care plan adherence, patient outcomes, referral management, network performance, and more12. CRM Analytics for Health Cloud also allows users to customize and create their own dashboards and reports based on their specific needs13. Care Management Extension, Insights for Health Cloud, or Reporting unmanaged package are not features that can extend the reporting capability of Health Cloud.
NEW QUESTION # 33
In which two ways can Life Science organizations capture consent from enrollees of Care Program? (2 - Simple Application correct options) Options not visible
- A. By engaging in a web chat with an agent who presents consent forms in chat window.
- B. By sending an email that then create a case using email-to-case.
- C. By talking to an agent via phone who then enrolls the patient
- D. By using a Self-Service portal via a Community.
- E. By submitting consent Via SMS using Einstien Chat bot.
Answer: C,D
NEW QUESTION # 34
What is Health Cloud? (Choose two.)
- A. Core services exposed by permission license.
- B. An AppExchange core package and third party service.
- C. Health Cloud is an engagement layer.
- D. Health Cloud is part managed package and part core services.
- E. Health Cloud is a new type of Electronic Health Record.
Answer: C,D
Explanation:
According to the Salesforce documentation, Health Cloud is a health IT solution that helps healthcare organizations deliver personalized and collaborative care across every touchpoint. Some of the characteristics of Health Cloud are:
Health Cloud is an engagement layer that connects patients, providers, payers, and partners on a single platform. It enables seamless communication and collaboration across the healthcare ecosystem.
Health Cloud is part managed package and part core services. The managed package contains custom objects, fields, tabs, apps, components, and more that are specific to healthcare use cases. The core services include standard Salesforce features and functionality that are available across all Salesforce products.
NEW QUESTION # 35
A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process.
Which solution is appropriate to meet this use case?
- A. Care Request and Care Request Item
- B. Care Preauth and Care Preauth Item
- C. Service Preauth and Preauth Detail
- D. Plan Benefit and Plan Benefit Item
Answer: C
Explanation:
In Salesforce Health Cloud, managing prior authorizations involves utilizing specific objects designed to handle the complexities of authorization requests and their associated details. For an insurance provider aiming to display preauthorization outcomes from an external system that manages the end-to-end prior authorization process, the appropriate solution involves the Service Preauth and Preauth Detail objects.
Service Preauth Object:
Purpose: The Service Preauth object represents a preauthorization request within Health Cloud. It serves as a container for all relevant information pertaining to a specific authorization, including patient details, requested services, and status updates.
Integration Capability: This object is designed to integrate with external systems, allowing for the seamless import and display of preauthorization outcomes managed outside of Salesforce. By mapping external authorization data to the Service Preauth object, users can view and manage authorization statuses directly within Health Cloud.
Preauth Detail Object:
Purpose: The Preauth Detail object stores detailed information related to each preauthorization request captured in the Service Preauth object. This includes specifics about the services or procedures being authorized, such as service codes, descriptions, quantities, and any other pertinent details.
Integration Capability: By populating the Preauth Detail object with data from external systems, Health Cloud users gain comprehensive visibility into the components of each authorization request, facilitating informed decision-making and efficient care coordination.
Integration Process:
To effectively display preauthorization outcomes from an external system within Health Cloud, consider the following steps:
Data Mapping: Establish a data mapping strategy to align fields from the external system with the corresponding fields in the Service Preauth and Preauth Detail objects. This ensures that all relevant information is accurately captured and displayed within Health Cloud.
Data Import: Utilize Salesforce's data import tools or integration middleware (such as MuleSoft) to import preauthorization data into the Service Preauth and Preauth Detail objects. This process can be automated to ensure real-time or near-real-time updates, providing users with the most current information.
User Access and Permissions: Configure user permissions to ensure that appropriate personnel have access to view and manage preauthorization information. This includes setting up profiles and permission sets that grant access to the Service Preauth and Preauth Detail objects.
Reference:
Authorization Request Overview: This Salesforce Help article provides an overview of managing authorization requests within Health Cloud, detailing the objects and processes involved.
Salesforce
Built-In MuleSoft Integration to Manage Authorization Requests: This resource outlines how to integrate Health Cloud with external Electronic Health Record (EHR) and payer systems using MuleSoft, facilitating seamless data exchange for authorization requests.
Salesforce
Care Services Review and Response: This developer guide section discusses RESTful APIs that support data elements required for ANSI X12 278 format Health Care Services Review and Response, enabling electronic receipt of prior authorization requests from providers.
Salesforce Developers
By leveraging the Service Preauth and Preauth Detail objects, along with appropriate integration strategies, insurance providers can effectively display and manage preauthorization outcomes from external systems within Salesforce Health Cloud, enhancing operational efficiency and improving patient care coordination.
NEW QUESTION # 36
Which of the following capabilities of provide search would a customer service agent use to help prospective and returning patients for the right provider? (Choose threE.
- A. Use provider search in an authenticated community page
- B. Connect the list of fields displayed in the search panel and search results.
- C. Use provider search in an unauthenticated community page.
- D. Use custom fields defined in health care provider and health care practitioner facility entities as part of search experience.
- E. Use custom fields defined in any entity within the provider data model in health cloud as part of search experience.
Answer: A,B,D
NEW QUESTION # 37
Healthcare companies face challenges from a variety of sources. What are three common challenges they could encounter that HC solves for? (Choose 3)
- A. Growing demand for a more personalized care experience.
- B. The need to drive sales while reducing cost.
- C. There are not enough Providers for the amount of the Care Requests.
- D. Insufficient funds allocated to Research and Development.
- E. Growing customer expectations for delivery of care everywherE.
Answer: A,B,E
NEW QUESTION # 38
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud.
The call center manager has requested the following changes:
* Birth Date be available in results and as an optional verifier, but no longer required for verification purposes
* Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?
- A. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with Field Type set to Result Field and one with Field Type set to Required Verifier. Change the Birth Date record with Field Type value Required Verifier to Optional Verifier.
- B. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with the Field Type set to Result Field and one with Field Type set to Optional Verifier. Delete the Birth Date record which has the Field Type value Required Verifier.
- C. Add two new Identity Verification Process Field records for 'Bloomington ID'. Set the Field Type to Result Field and set the Required field to true. Add the new record to the Lightning component parameters in the identity flow screen in Flow Builder.
- D. Add 'Bloomington ID' to the picklist choices within the Identity Verification flow and mark it as required. Remove the Birth Date record from the required fields picklist and add Birth Date to the optional verifiers picklist.
Answer: A
Explanation:
In Salesforce Health Cloud, Identity Verification Processes allow you to configure how patient or contact identities are verified during interactions. The requirements from the call center team involve modifying the verification process to:
Include "Bloomington ID":
This custom field should be added as a required verifier and also included in search results.
Modify "Birth Date":
Remove it as a required verifier while keeping it available as an optional verifier in the process.
Steps to Implement the Solution:
Add Two New Identity Verification Process Field Records for 'Bloomington ID':
Field Type: Result Field: Ensures the field appears in the search results.
Field Type: Required Verifier: Makes this field mandatory for identity verification.
Modify Birth Date Record:
Update the existing record for Birth Date by changing its Field Type from "Required Verifier" to "Optional Verifier." This adjustment makes the field optional in the verification process.
This approach ensures the flexibility and compliance requested by the call center manager while aligning with Salesforce Health Cloud's configurable Identity Verification features.
Reference:
Administer Health Cloud
Flow Builder Documentation for Identity Verification
NEW QUESTION # 39
Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation. Users require the ability to leverage advanced sharing and customizable dashboards. Which license should a consultant recommend for the external patient users?
- A. Customer Community for Health Cloud
- B. External Apps for Health Cloud
- C. Customer Community Plus for Health Cloud
- D. Experience Cloud for Health Cloud
Answer: C
Explanation:
To launch a patient portal with contact tracing functionality as part of its Health Cloud implementation, a consultant should recommend Experience Cloud for Health Cloud license for the external patient users. This license allows patients to access an Experience Cloud site that is integrated with Health Cloud and provides features such as self-service appointment scheduling, provider search, contact tracing surveys, chat support, and more7. Experience Cloud for Health Cloud license also supports advanced sharing and customizable dashboards for patient users8. External Apps for Health Cloud, Customer Community for Health Cloud, or Customer Community Plus for Health Cloud are not licenses that can fulfill this requirement.
NEW QUESTION # 40
Which of the following capabilities of provide search would a customer service agent use to help prospective and returning patients for the right provider? (Choose threE.
- A. Use provider search in an authenticated community page
- B. Connect the list of fields displayed in the search panel and search results.
- C. Use provider search in an unauthenticated community page.
- D. Use custom fields defined in health care provider and health care practitioner facility entities as part of search experience.
- E. Use custom fields defined in any entity within the provider data model in health cloud as part of search experience.
Answer: A,B,D
Explanation:
According to the Salesforce documentation, the following capabilities of provider search would a customer service agent use to help prospective and returning patients find the right provider:
Use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of search experience. The provider search allows customer service agents to use custom fields defined in healthcare provider and healthcare practitioner facility entities as part of the search criteria or filters. This helps them narrow down their search results based on specific attributes or preferences.
Use provider search in an authenticated community page. The provider search allows customer service agents to use provider search in an authenticated community page where they can log in with their credentials and access more features and information than an unauthenticated community page.
Control the list of fields displayed in the search panel and search results. The provider search allows customer service agents to customize which fields are displayed in the search panel and search results for different types of providers or facilities. This helps them find the most relevant information quickly and easily.
NEW QUESTION # 41
What are the two steps required to create Health care providers for Health program?Choose two
- A. Add NPI for associated provider
- B. Choose associated facility for Care Program.
- C. Create Care Program Providers from the App Launcher
- D. Create a care program health care provider with an associated care prgm provider
- E. Add the UPIN
Answer: C,D
NEW QUESTION # 42
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