Cisco 820-605 Practice Verified Answers - Pass Your Exams For Sure! [2021]
Valid Way To Pass Digital Transformation Specialist's 820-605 Exam
NEW QUESTION 51
Which two results of a successful customer onboarding stage are the most important? (Choose two.)
- A. stakeholders identified
- B. network diagrams discussed
- C. account relationships identified
- D. desired business outcomes discussed
- E. organization chart discussed
Answer: A,D
NEW QUESTION 52
Drag and drop three valid elements of a success plan from the left to the right Not all options are used.
Answer:
Explanation:
NEW QUESTION 53
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face? (Choose two.)
- A. technical barrier
- B. product barrier
- C. cultural barrier
- D. cost barrier
- E. process barrier
Answer: B,E
NEW QUESTION 54
In which stage does the Customer Success Manager initially validate stakeholders?
- A. purchase
- B. utilization
- C. deployment
- D. onboarding
Answer: B
NEW QUESTION 55
How are operating expenses (OpEx) different from capital expenses (CapEx)?
- A. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.
- B. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.
- C. OpEx has depreciation, while there is no deprecation with CapEx.
- D. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.
Answer: B
NEW QUESTION 56
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?
- A. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
- B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
- C. No action is needed because the customer will probably renew and you can address the issue after the renewal
- D. Contact the services team and request that they reach out to the customer to address the solution
Answer: A
NEW QUESTION 57
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Answer:
Explanation:
NEW QUESTION 58
What is the best reason for documenting your customer's success?
- A. To provide expansion opportunities for your sales team.
- B. To document roles and responsibilities for your project management.
- C. To establish KPI'S that measure the success of your company's business.
- D. To provide awareness Of the value achieved by the customer's purchased solution.
Answer: D
NEW QUESTION 59
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)
- A. cost efficiency
- B. sustainability
- C. business growth
- D. time to market
- E. employee satisfaction
Answer: C,D
NEW QUESTION 60
Which type of analytics has telemetry that demonstrates the customer's use of the software and actions to date?
- A. predictive
- B. diagnostic
- C. prescriptive
- D. descriptive
Answer: B
NEW QUESTION 61
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)
- A. product barrier
- B. technical barrier
- C. cultural barrier
- D. cost barrier
- E. process barrier
Answer: C,E
NEW QUESTION 62
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago.
The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?
- A. number of users registered, bandwidth utilization, number of training sessions user joined
- B. number of users registered, service logs, number of users
- C. network utilization, number of meetings user initiated, number of users
- D. number of users registered, number of meetings user initiated, number of meetings user joined
Answer: D
NEW QUESTION 63
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- A. scheduling of Quarterly Success Review
- B. confirmation of customer business outcomes
- C. completion of customer training
- D. review of product roadmap
- E. agreement of key stakeholders
Answer: B,E
NEW QUESTION 64
Which expense is an operating expense (OPEX)?
- A. payroll
- B. computer equipment
- C. software
- D. office improvements
Answer: C
NEW QUESTION 65
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)
- A. sustainability
- B. time to market
- C. business growth
- D. cost efficiency
- E. employee satisfaction
Answer: B,D
NEW QUESTION 66
The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two.)
- A. cost efficiency
- B. sustainability
- C. business growth
- D. time to market
- E. employee satisfaction
Answer: C,D
NEW QUESTION 67
From a Customer Success perspective, why should the customer's health be monitored?
- A. to give the customer valuable insight so they can automatically renew critical services on time
- B. to directly enable renewals
- C. to provide the opportunity to address any changes in the customer's experience around the solution
- D. to identify unused licenses so they can be addressed via a service improvement plan
Answer: A
NEW QUESTION 68
Which type of information should be captured during the first customer engagement?
- A. stakeholder map
- B. expansion opportunities
- C. cases escalated to technical support
- D. customer's desired outcomes
Answer: D
NEW QUESTION 69
In which stage does the Customer Success Manager initially validate stakeholders?
- A. purchase
- B. onboarding
- C. deployment
- D. utilization
Answer: B
NEW QUESTION 70
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?
- A. Give the customer a discount on a future purchase
- B. Provide the customer with a chargeable deployment service
- C. Re-enforce the time to value of the solution
- D. Suggest that the customer replace their existing staff
Answer: C
NEW QUESTION 71
Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?
- A. descriptive
- B. predictive
- C. diagnostic
- D. prescriptive
Answer: A
NEW QUESTION 72
Which Key Performance Indicators contribute to customer value achievements?
- A. product, services, and sales
- B. profit and risk reduction
- C. cost, time, and customer satisfaction
- D. employee usage and training volume
Answer: C
NEW QUESTION 73
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)
- A. questions to validate the interpreted analytical data
- B. support tickets reports and diagnostic information
- C. sales account plan
- D. customer annual report and quarterly business reviews
- E. detailed contract inventory
Answer: A,E
NEW QUESTION 74
What is Quarterly Success Review?
- A. gap analysis that focuses on the state of the customer's current architecture.
- B. new success plan that focuses on the upcoming goals for the customer.
- C. a conversation that outlines key initiatives that are agreed upon in the success plan.
- D. technical analysis that outlines the implementation plan and adoption barriers.
Answer: B
NEW QUESTION 75
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.
Answer:
Explanation:
NEW QUESTION 76
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820-605 practice test questions, answers, explanations: https://drive.google.com/open?id=1Dv7dpltRYEozW3_huV5j2NTEdWlzvnQy
