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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

A) Supervisor Plug-In
B) Agent Plug-in
C) EMC Plug-In
D) Presence Plug-In

2. Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

A) Avaya Aura® Session Manager
B) Avaya Aura® Session Border Controller
C) Avaya Aura® Media Server
D) Avaya Aura® Application Enablement Services

3. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A) Geo-redundancy
B) Cluster Mode
C) Single Box
D) Upgradable Single Box

4. Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

A) Private Delivery
B) CPaaS Delivery
C) Hybrid
D) Public Delivery

5. From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)

A) By using the benefit of Avaya Aura® Contact Center
B) By using the benefit of Call Center Elite
C) By using the benefit of Avaya Proactive Contact
D) By using the benefit of Avaya Call Management System
E) By using the benefit of Avaya IX'M Workforce Engagement

Solutions: